Table Games Dealer - Table Games Operations

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a Table Games Dealer to provide superior service while upholding game integrity under the Floor Supervisor. You will screen calls and guests, directing inquiries to management and ensuring a memorable guest experience.

The role involves dealing assigned games, maintaining security, handling monies accurately, and building guest relations to make Hard Rock their preferred gaming entertainment.

Qualifications

• High School Diploma required.
• Strong interpersonal and guest service skills.
• Able to work flexible shifts.

Responsibilities

• Perform the functions of a Table Games Dealer on an assigned shift.
• Deal an assigned game in accordance with established policy and procedures.
• Create an atmosphere for guests to make Hard Rock their choice for gaming entertainment; build guest relations.
• Provide game security and protect company assets by facing games at all times and recreating bets/situations when necessary.
• Handle all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions about other games and the property.

Skills

Strong interpersonal skills

Oral and written communication

Meticulous

Confidentiality

Familiarity with computer systems

Flexible to varying shifts

Teamwork

Problem-solving

Education

High School Diploma

Tools

Casino computer systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Floor Supervisor, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games. Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management.

Essential Duties & Responsibilities

• Performs the functions of a Table Games Dealer on an assigned shift
• Responsible for dealing an assigned game in accordance with established policy and procedures
• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions in regard to other games and the property.

Qualifications

High School Diploma required.

Skills

• Strong interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.