Cage Cashier (Full-Time, Graveyard Shift)

Casino-Pauma; Pauma (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Casino Pauma is seeking a detail-oriented Cage Clerk to efficiently conduct cash, ticket, and gift card transactions while ensuring compliance with state, tribal, and internal policies.

You will manage Player’s Club enrollment, balance cash drawers, and prepare required IRS documentation, all while delivering friendly service in a fast-paced gaming environment.

Qualifications

• Must learn and comply with all laws, policies, and regulations including Title 31, MICS, and tribal rules.
• Experience handling cash and maintaining accurate records in a Cage environment.
• English communication skills required; bilingual is a plus.

Responsibilities

• Handle cash, coin, chip, credit card and check cashing transactions.
• Process slot tickets, vouchers, and gift cards for guests.
• Enroll new members in Player’s Club and manage card PINs.
• Maintain cash drawer, reconcile cash and tickets, and balance window inventory.
• Prepare IRS paperwork, CTRs, W2Gs, and MT logs as required.
• Provide courteous guest service and support Marketing with promotions.

Skills

Attention to detail

Customer service

Mathematical skills

English communication

Cash handling

Multi-tasking

Education

High School Diploma or GED

Money handling experience

Cage/retail banking experience a plus

Job description

• Employee Type Non-Exempt

SUMMARY:

Efficiently conduct transactions for guests and casino team members. Accurately protect company assets by maintaining accountability of assigned funds. Always demonstrates and promotes outstanding guest service and team member relations.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Must learn, comprehend, and comply with all governmental laws and regulations, Casino and Department policy and procedures, Title 31 Regulations, MICS, and Tribal Gaming Commission Regulations.
• Provides proper security, accountability, and control of all casino assets (i.e., keys, currency, company funds) within an assigned Cage area.
• Prepares all necessary internal paperwork and completes Internal Revenue Service (IRS) paperwork, Cash Transaction Reports (CTRs), W2Gs and Multi Transaction Logs (MTLs).
• Performs cash, coin, chip, credit card and check cashing transactions.
• Conducts slot ticket, promotional voucher, and gift card transactions.
• Processes chip fill/credit requests.
• Staffs Team Member window and performs all related functions.
• Performs Kiosk/ATM drop, replaces cassettes, research guests’ claims, verify and reconcile cash and tickets and prepares replacement cassettes.
• Enroll new members in Player’s Club, issue Player Cards for new and existing accounts, reset player PIN and update player’s information and ID as needed.
• Effectively communicate upcoming promotions, events and special offers to the guests and direct them to the Marketing Team when needed.
• Communicates effectively with Guests and Team Members and provides prompt, friendly and courteous service to all guests and team members in a respectful and confidential manner.
• Balances window inventory and prepares balancing reports. Maintains a clean and organized work area.
• Maintains and operates all machinery used to perform day-to-day operations.
• Provides assistance in the training and orientation of new cashiers.
• Responsible for attending all mandatory training classes and department meetings.
• Performs other duties as assigned by management.

MINIMUM QUALIFICATIONS:

• Ability to operate a 10-key calculator by touch and perform basic math computations.
• Ability to perform basic data entry and have minimal PC knowledge.
• Must communicate and follow oral and written instructions.
• Ability to deal effectively, use reason and understanding, with all guests (internal and external) exercising tact, diplomacy, and patience at all times.
• Must be self-directed, self-motivated and demonstrate initiative on a daily basis.
• Must be detail oriented and have positive work ethics.
• Must be flexible and able to work all shifts, weekends, holidays, and special events as needed.
• Excellent guest service skills and teamwork a must.

EDUCATION:

• High School Diploma or GED is required.
• Prior money handling experience is required.
• One year Casino Cage and or retail banking experience a plus.
• Must be able to communicate in English. Bilingual (Spanish) or multilingual a plus.

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Ability to stand for the entire shift.
• Must be able to lift and move items weighing a minimum of 30 lbs. repetitively.
• Ability to bend, stoop, twist, lift and reach frequently, manual dexterity and flexibility a must
• Ability to multitask and handle mental/emotional and physical stress.
• Ability to work in a loud and smoke-filled environment throughout the entire shift. Exposure to flashing lights.

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others

NATIVE AMERICAN PREFERENCE STATEMENT

Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training