Table Games Assistant Pit Manager – In Training

Hollywood Casino Joliet; Joliet (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Joliet, IL, offers an APM-in-Training program designed to prepare qualified team members for future Table Games leadership roles. Over a structured 10-week period, trainees gain hands-on experience in table games, guest service, and supervisory decision-making.

Working with seasoned APMs and Pit Managers, the program aims to develop confident, knowledgeable supervisors who uphold customer service, game integrity, and operational performance while advancing toward a

Qualifications

• Bachelor’s degree in business, management, hospitality or related field (or equivalent combination of education and experience).
• Excellent written and oral communication skills.
• Proficiency with Microsoft Outlook and Teams required.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the public.
• Flexible to work all shifts including holidays, nights, weekends.

Responsibilities

• Lead staff and manage a designated Table Games shift; oversee games, protection, and operations.
• Coordinate scheduling with management to address guest satisfaction.
• Assist in budget process and support department budget initiatives; report concerns to manager.
• Ensure customer service standards and supervise team members to uphold company programs.

Skills

Leadership

Communication

Microsoft Outlook

Microsoft Teams

Education

Bachelor’s degree in business, management, hospitality or related field

Three years of management experience

Tools

Microsoft Outlook

Microsoft Teams

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK

The APM-in-Training (APMIT) is a developmental position designed to prepare qualified team members for a future APM role. Over the course of a structured 10-week training program, the trainee will gain hands-on experience in table games operations, guest service, team leadership, game protection, regulatory compliance, and supervisory decision-making.

The APM-in-Training will work alongside experienced APMs and Pit Managers while progressively assuming additional responsibilities. The goal of the program is to develop a confident, knowledgeable, and accountable supervisor who can successfully lead a table games shift while maintaining the highest standards of customer service, game integrity, and operational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Learn and demonstrate effective leadership techniques.
• Demonstrate comprehensive knowledge of assigned table games and procedures.
• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games operations.
• Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST

Qualification Requirements

• Bachelor’s degree in business, management, hospitality or related field; or minimum of three years of management experience or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications including Outlook and Teams.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition programs to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to team members in regard to performance.
• Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendations for employee performance (disciplining, coaching, and counseling).

Language Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGI STRATIONS

• Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TIPS training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and lighting levels in the work environment are usually very high.

STAY IN THE GAME. FOLLOW US

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY

$26.00 per hour