T5 Tower Staff

Igc-Inc.; Chicago (IL); Presencial; USD 33.000 - 40.000; Jornada completa

Descripción de la vacante

IGC, INC. is seeking a Gate Coordinator at Chicago O’Hare International Airport. You will direct aircraft movement via radio, assign gates in real time, and coordinate with pilots, airlines, and the FAA to keep ramp operations safe and on schedule.

You’ll manage gate flow, resolve disruptions, mentor junior staff, and participate in shift turnovers. This fast-paced role requires clear communication, strong judgment, and flexibility for 24/7 operations.

Formación

• Ability to read, interpret, and follow safety rules and procedures.
• Strong radio communication and clear, concise instructions.
• Ability to make quick, sound decisions in high-stress, high-tempo moments.

Responsabilidades

• Issue clear, air-to-ground radio instructions for push, taxi, and gate entry.
• Keep pilots informed on gate availability, hold times, and status updates.
• Coordinate real-time gate changes with airlines and RMS as operations demand.
• Document ramp events, incidents, delays, and overnight aircraft stays.
• Provide professional customer service during calls and handoffs.

Conocimientos

Radio communication

FAA phraseology

Decision making under pressure

Team mentoring

Educación

Bachelor's degree or equivalent

4–6 years related experience

Herramientas

Word processing

Spreadsheet

Internet software

Database software

Descripción del empleo

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

COME JOIN THE TEAM AT IGC, INC.

PAY RATE: $24-$29/HOUR

Every gate turn, every push-back, every tight connection on one of the busiest ramps in the country runs through IGC's Airfield Operations team — and we're looking for a Gate Coordinator to help keep it moving. If you thrive on fast decisions, clear communication, and being the calm, authoritative voice in a high-tempo environment, this is your tower.

As a Gate Coordinator, you'll sit at the center of the action: directing aircraft movement via radio, managing gate assignments in real time, and coordinating with pilots, airlines, and the FAA to keep the ramp safe and the flights on schedule. No two shifts are the same — and that's exactly the point.

WHY YOU'LL LOVE THIS ROLE

Front-row seat to airfield operations — you'll be the trusted voice guiding aircraft safely across the ramp.

Real ownership from day one: manage gate flow, resolve IROPS on the fly, and see the direct impact of your calls.

A tight-knit, mission-driven team that has each other's backs through every weather delay and diversion.

Room to grow — train and mentor associates as you build toward more senior operations roles.

WHAT YOU'LL DO

Aircraft Movement Control

Issue clear, safe air-to-ground radio instructions for push, taxi, and gate entry within IGC-controlled ramp areas.

Keep pilots informed on gate availability, hold times, and status updates.

Proactively manage aircraft movement to prevent taxi delays and maintain full situational awareness across the ramp.

Gate Management & Flow

Monitor flights through company radar services and IGC's Resource Management System (RMS).

Adjust flights and coordinate gate changes in real time as operations demand.

Partner with airline personnel to manage assignment changes and enforce gate-use policies, including international/domestic separation and CBP compliance.

Operational Coordination

Track flow, weather, ATC constraints, and equipment status to make sharp, timely operational decisions.

Serve as the go‑to point of contact for IGC's non-movement areas.

Collaborate with the IGC team, FAA, airport duty managers, ground handlers, and airline OCCs to keep the airfield running smoothly.

Respond confidently to IROPS — diversions, medicals, mechanicals, weather, and beyond.

Communication & Reporting

Document ramp events, incidents, deviations, delays, and overnight aircraft stays.

Participate in briefings and shift turnovers, and deliver timely updates to stakeholders.

Bring excellent, professional customer service to every phone call and every handoff.

Position Requirements

Prior experience in ramp tower, airline operations, or ground control coordination strongly preferred.

Strong radio communication skills and working knowledge of FAA phraseology.

Familiarity with common aircraft types, ramp procedures, and airline ground operations.

A steady head under pressure — you make quick, sound decisions in high-stress, high‑tempo moments.

Comfort mentoring and training associates to keep the team sharp and compliant.

Flexibility for variable shifts, including nights, weekends, holidays, and mandatory overtime to support 24/7 operations and IROPS staffing.

Bachelor's degree (B.A./B.S.) and 4–6 years of related experience — or an equivalent combination of education and experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing Software, Spreadsheet Software, Internet Software, and Database Software.

Knowledge, Skills and Other Abilities

• Professionalism
• Oral and written communication skills
• Ability to make good judgments in a variety of situations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

While performing the duties of this job, the employee is regularly exposed to walking up nine flights of stairs.

The noise level in the work environment is usually moderate.

Background Check and Security Clearance

If you are offered a position, you will undergo a background investigation. If hired, the type and extent of further investigation will depend on the sensitivity and risk level of the job – the higher the sensitivity and risk the higher the investigation level.

Full-Time/Part-Time Full-Time

Shift Various Shifts

Position T5 Tower Staff

Location Chicago O'Hare International Airport

This position is currently accepting applications.