Airline Ramp Duty Manager FLL

Trego Dugan Aviation Of Grand Island Inc; Fort Lauderdale (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc. is seeking an Airline Ramp Duty Manager for the Fort Lauderdale area. The role oversees Ramp Services, leads Ground Operations Agents, and ensures safety, security, and customer satisfaction in daily flight operations.

The position requires 2–5 years of supervisory ramp experience, familiarity with TSA/FAA regulations, and strong leadership and communication abilities. Flexible shifts, nights, weekends, and holidays are expected.

Qualifications

• Two to five years previous management/supervisor experience in ramp service duties.
• Excellent interpersonal, written and oral communication skills.
• Familiarity with personal computer software helpful.

Responsibilities

• Plans, directs, and participates in Ramp/Ground Service operations for contracted flights.
• Directs and trains Ground Operations Agents; maintains training records.
• Coordinate with air carrier personnel, station managers and TSA as required.
• Ensure compliance with FAA/TSA security directives and company rules.
• Maintain emergency checklists and required supplies.
• Read and submit verbal and written ground service reports.

Skills

Policy interpretation

Reporting & writing

Communication skills

People leadership

Schedule management

Education

Airline service experience training

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Airline Ramp Duty Manager FLL

Full Time Laborer/Ramp Fort Lauderdale, FL, US

2 days ago Requisition ID: 3133

Salary Range: $65,000.00 To $75,000.00 Annually

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

GENERAL PURPOSE OF JOB:

The work of the Ramp Duty Manager includes directing personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitoring discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level leadership (Leads) and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Required Skills:

• Abilityto read, analyze, and interpret Trego-DuganEmployeeHandbook,generalbusinessperiodicals,professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Abilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,or governmental regulations.
• Abilitytowritereports,businesscorrespondence,andproceduremanuals.
• Abilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsormanagers,clients,andcustomers.
• Abilitytodefineproblems,collectdata,establishfacts,anddrawvalidconclusions.
• Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform.
• Abilitytolift70lbs.
• Abilitytooperateequipmentandholdnecessarylicensing(ifapplicable).
• Abilitytoperform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis.

REQUIRED EXPERIENCE

Twotofiveyearspreviousmanagement/specialistsupervisoryexperienceinrampserviceduties.Independentjudgment and decision makingskills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personalcomputersoftwarehelpful.Airlinerampservicesexperience.Collegedegreeorequivalentexperience.Abilitytoread,write, fluentlyspeak and understand the English language.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans,organizes,directs,andparticipatesinthe Ramp/Ground Serviceoperationsforbothcontractedcommercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, security searches and aircraft power unit hookups.
• DirectsandtrainsassignedGroundOperations Agents.Trainingincludes newemployeetrainingandon-goingin- service training, including monthly compliance and yearly safety training. Maintains required training records.
• Implementdepartmental policy asdirectedfor Ramp/Ground Serviceoperations.Advises the Lead Agents onpolicy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates GroundOperation/Ramp Service activitieswithaircarrierpersonnel,stationmanagers,and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs and in around aircraft.Ensuresgroundequipment ismaintained ingood workingorderat all times.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. attends regular and as-needed meetings.
• Maintainsemergencychecklistsandsupplies.
• Preparesandsubmitsverbal andwrittenreportsrelatedtogroundserviceactivities and GroundOperation Agentsas required.
• Handlesotherbusiness-relatedresponsibilitiesinvolvingbilling, correcting/updatingpaymentdata, collecting payments, cash handling, ordering supplies and other similar duties.
• MUST BE AVAILABLE TO WORK VARIOUS SHIFTS INCLUDING SWING AND GRAVEYARD SHIFTS PLUS WEEKENDS AND HOLIDAYS

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• DirectandparticipateintheworkofdailyGroundOperations/RampServiceactivities;
• Preparetimelywrittenandverbalreports,trainingdemonstrations,etc.;
• Followoralandwritteninstructions;
• Communicateeffectivelybothverballyandinwriting;
• Dealeffectivelyandcourteouslywithco-workersandcustomers;
• Exercisesound,independentjudgment;
• Analyzesituationsandproblemswitharesults-orientedfocus;
• Identifyandevaluatesolutions,andeffectivelyimplementdeterminedaction;
• Approachproblem-solvingcreativelyandwithateamorientation;
• Present an overall professional image;
• Performtheessentialfunctionsofthejobwithoutposingathreattothehealthandsafetyofothers;
• Modelandpromoteacceptanceandrespectfordifferencesamongemployees;
• Performeffectivelyasamemberoftheteam incarryingoutboththeTDAstatedmissionandphilosophy andthe TDA. client’s goals and objectives.
• Bepleasantwithothersonthejobanddisplayagood-natured,cooperativeattitude
• Bereliable,responsible,anddependable,andfulfillobligations.
• Attentionto Detail
• Maintaincomposure,keepemotionsincheck,control anger, andavoidaggressivebehavioreveninvery difficult situations
• Acceptcriticismanddealcalmly andeffectively with high stresssituationsbeopentochange(positiveornegative) and to considerable variety in the workplace
• Willingnesstotakeonresponsibilitiesandchallenges
• Besensitivetoothers'needsandfeelingsandbeunderstandingandhelpfulonthejob
• Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
• Be persistent in the face of obstacles

PHYSICAL DEMANDS:

Must be able to carry 70-pounds suitcase from the floor carry 70-pounds suitcase in front of you with both hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.Must have sufficient vision and ability to safely perform the essential functions of the position.

WORKENVIRONMENT:

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

OTHERREQUIREMENTSAND QUALIFICATIONS:

Education, Experience and Training:Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support. Must receive initial/advanced Ramp Services training required by the individual airlines within probationary period. Knowledge:Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services.

Licensing/Certification:Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.

Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.