T003 Team Lead

EssilorLuxottica Group; New York (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health care benefits

Retirement plan

Paid time off

Job summary

EssilorLuxottica Group’s Cooper Eye Care in New York is seeking an energetic Full-Time team member to support the practice management team and deliver premium eyecare experiences. You will help with pre-exam activities, sales, and maintaining excellent patient flow in a collaborative environment.

The role emphasizes strong customer service, knowledge of optical theory, and comfortable use of POS and patient-record software. You may work weekends/evenings to meet business needs.

Qualifications

• HS diploma or GED.
• Strong customer service and retail experience, preferably in optical and patient experience.
• Knowledge of current optical theory and ability to master quickly.
• Strong communicator and listener.
• Familiarity with technology such as POS, patient record systems, and other software.

Responsibilities

• Supports all primary care functions within the practice, including leads, patient flow, eyecare advisors, and sales activities.
• Delivers unsurpassed patient care and service with every interaction.
• Leads peers through complex tasks and supports continuous improvement.
• Assists in achieving key performance indicators for the practice.
• Supports change initiatives and adoption of new technology and processes.
• Ensures safety programs are implemented and maintained.
• Works weekends and evenings as needed by location.
• Adheres to attendance, dress code, and company policies.

Skills

Customer service

Retail experience

Optical knowledge

Communication

Technology literacy

Education

HS diploma/GED

Tools

POS systems

Patient records software

Job description

Requisition ID: 946822
Store #:00T003 TV Cooper Eye Care
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Cooper Eye Care as provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization withinEssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patiect care to every patient, every time.
• Leads peers through difficult or complex tasks.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs within division of responsibility as designated by the Practice Manager.
• Performs other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
• Strong communicator and listener

PREFERRED QUALIFICATIONS

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment
• Customer/Patient care experience

Pay Range:22.68-37.85

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.