Team Lead

LensCrafters; City of Kingston (NY); On-site; USD 52,666,000 - 89,573,000; Full time

Job summary

LensCrafters in Kingston, NY is seeking a full-time eyecare support role to promote premium patient experiences and assist the practice management team. You will help manage patient flow, assist eyecare advisors and sales associates, and contribute to pre-exam activities and product sales.

The position emphasizes delivering unsurpassed patient care, collaborating with the team, and supporting company initiatives to implement new technology and processes while maintaining safety standards.

Qualifications

• HS diploma or GED is required.
• Strong customer service and retail experience, preferably optical.
• Knowledge of optical theory and merchandise.

Responsibilities

• Supports all primary care functions within the practice, including patient flow, leads eyecare advisors and sales associates, and helps with pre-exam activities and product sales.
• Demonstrates commitment to unsurpassed patient care and assists in maintaining service quality.
• Leads peers through difficult tasks and helps resolve issues to prevent recurrence.
• Anticipates problems, analyzes root causes, and develops long-term improvements.
• Supports the practice management team in delivering key performance indicators.
• Acts as a catalyst for change by adopting new technology and processes.
• Ensures safety programs are implemented and followed.
• Works weekends and evenings as required by location.

Skills

HS diploma/GED

Customer service

Optical theory knowledge

Strong communicator

Technology familiarity

Education

HS diploma/GED

Job description

Requisition ID: 941145
Store #: 000869 LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

Major Duties And Responsibilities

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patiect care to every patient, every time.
• Leads peers through difficult or complex tasks.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs within division of responsibility as designated by the Practice Manager.
• Performs other functions as assigned by Practice Manager or as business needs.

Basic Qualifications

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
• Strong communicator and listener

Preferred Qualifications

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment
• Customer/Patient care experience

Pay Range: 18.38 - 31.26
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.