Apprentice Optician, Silver Lake Eye Clinic

EssilorLuxottica; Everett (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica's Silver Lake Eye Clinic is seeking a full-time associate to assist patients in frame and lens selection, take precise measurements, order eyewear, and ensure a fit that meets lifestyle and budget.

You will use POS systems and patient records, deliver excellent service, maintain eyewear quality to company standards, and support a busy schedule that can include weekends and evenings depending on location; a comprehensive benefits package is offered.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong math and merchandising knowledge.
• Experience with eyewear and optical products.
• Familiarity with POS and patient records software.

Responsibilities

• Assist patients in selecting frames and lenses to fit vision and budget.
• Take and record measurements, adjust eyewear, and ensure accurate fittings.
• Explain delivery times and manage customer expectations.
• Operate POS, process sales, and handle transactions per procedures.
• Maintain eyewear standards and safe work environment.
• Support weekends and evenings as needed.

Skills

Customer service

Optical theory

Math skills

Sales

Teamwork

Education

High school diploma

ABO Certification (preferred)

Tools

Point-of-sale systems

Patient record systems

Job description

JOB DESCRIPTION

Requisition ID: 944817

Store #: 00T038 Silver Lake Eye Clinic

Position: Full-Time

Total Rewards:Benefits/Incentive Information

TeamVisionhas provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

GENERAL FUNCTION

This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists peers with difficult and complex areas of customer product needs and prescriptions.


• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.


• Shows patience and courtesy; tracks down answers to unfamiliar questions or products.


• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.


• Ensures finished eyewear meets Company optical standards and patient requirements and requests.


• Takes ownership to achieve individual and practice results.


• Serves as a role model for development and a technical resource for all.


• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.


• Explains expected delivery times of eyewear orders.


• Maintains safe working environment for all peers and patients.


• Works weekends and evenings in support of the business needs (varies by location).


• Adheres to attendance and daily time keeping requirements.


• Adheres to all company policies and procedures.


• Consistently maintains proper dress code.


• Performs other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High school graduate or equivalent


• Strong customer service skills: communicator, listener and team builder


• Knowledge of current optical theory and merchandise


• Strong basic math skills


• Sales and service skills


• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications


• Embraces new technology and change

PREFERRED QUALIFICATIONS

• Actively working on ABO Certification in non-licensed state


• Optical dispensing experience


• Previous eyecare and/or customer service experience

Pay Range:17.13-

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.