T-Mobile - Retail Store Manager - Owosso, MI

United Wireless; Owosso (MI); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Disability coverage

Job summary

United Wireless in Owosso, MI is seeking a Retail Store Manager to lead all aspects of store operations and deliver exceptional customer experiences. You will hire, train, schedule, coach, and motivate a diverse team while ensuring loss prevention and inventory control.

You will drive performance, stand as the primary contact for employees, and uphold company policies while growing sales and brand presence in a vibrant retail environment.

Qualifications

• At least 18 years old and authorized to work in the United States.
• High school diploma or GED completed.
• 1–3 years in retail sales and sales management with leadership experience.

Responsibilities

• Lead store operations, including hiring, scheduling, training, and merchandising.
• Drive customer satisfaction and Store performance through coaching and feedback.
• Oversee staffing, scheduling, marketing, loss prevention, and inventory control.
• Mentor and develop the team; foster inclusive, high-performance culture.
• Ensure compliance with United Wireless policies and procedures.

Skills

Leadership

Customer Service

Sales Management

Team Building

Education

High School Diploma or GED

Job description

Job Overview

As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world. You are responsible for overseeing all aspects of store operations, including hiring, scheduling, training, marketing, asset protection, and team leadership. With a strong understanding of the retail environment, you ensure the store runs smoothly and efficiently while delivering exceptional customer experience. In this role, you serve as the primary point of contact for all store employees, fostering a motivated and high-performing team. Your leadership is key to driving success and achieving store goals.

Key Responsibilities

As a key leader, you drive team performance, customer satisfaction, and store success. You provide feedback to employees, assist with customer concerns, and ensure a positive experience aligned with our brand. You oversee staffing, scheduling, marketing, and loss prevention while supporting operational excellence through sales and inventory management. You hire passionate individuals, mentor your team, and stay current on products and leadership practices. By creating an inclusive environment, focusing on performance management, and recognizing achievements, you ensure the store meets success metrics—all while upholding United Wireless policies and procedures.

Requirements

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1–3 years of experience in retail sales and sales management, including leadership roles within a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for full-time employees)

We offer benefits to our full-time employees, including health, dental, vision, and life insurance. Additionally, we offer long-term and short-term disability coverage, along with paid time off to support a healthy work-life balance.