T-Mobile - Retail Assistant Manager - Joliet, IL

United Wireless; Joliet (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

United Wireless in Joliet, IL is seeking a Retail Associate Manager to partner with the Store Manager to lead the store team, develop staff, and foster a customer-first culture that builds loyalty and drives results.

You will coach Sales Representatives, monitor performance, manage store operations, and ensure a seamless in-store experience while upholding company policies and procedures.

Qualifications

• 1–2 years of customer service and/or sales experience, preferably in retail.
• High school diploma, GED, or equivalent.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Guide the team in products, services and leadership practices.
• Support store maintenance, visual merchandising, and retail procedures.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts.

Skills

Customer service

Sales

Education

High School Diploma

Job description

Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer‑first culture by instilling our core values in every team member. You’ll ensure that each customer’s experience is seamless, confident, and solutions oriented.

Key Responsibilities

As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in‑store experience. You stay informed on products, services, and leadership practices to guide the team effectively. The role also includes supporting store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently. Additionally, you drive financial results by monitoring performance indicators, controlling expenses, and managing discounts—all while upholding United Wireless policies and procedures.

Requirements

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1–2 years of customer service and/or sales experience, preferably in a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for full‑time employees)

We offer benefits to our full‑time employees, including health, dental, vision, and life insurance. Additionally, we offer long‑term and short‑term disability coverage, along with paid time off to support a healthy work‑life balance.