T-Mobile - Retail Assistant Manager - Eau Claire, WI

United Wireless; Eau Claire (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

United Wireless is seeking a Retail Associate Manager to work alongside the Store Manager, developing the store team and promoting a customer-first culture. You will ensure a seamless, confident, and solutions-oriented customer experience while supporting sales representatives to achieve success.

You will coach staff on product knowledge, service quality, and store procedures, while contributing to merchandising, operations, and the achievement of financial targets.

Qualifications

• Must have a high school diploma, GED, or equivalent.
• 1–2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, all while upholding United Wireless policies and procedures.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High school diploma, GED, or equivalent

Job description

Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer‑first culture by instilling our core values in every team member. You’ll ensure that each customer’s experience is seamless, confident, and solutions oriented.

Key Responsibilities

As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in‑store experience. You stay informed on products, services, and leadership practices to guide the team effectively. The role also includes supporting store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently. Additionally, you drive financial results by monitoring performance indicators, controlling expenses, and managing discounts—all while upholding United Wireless policies and procedures.

Requirements

Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent. Reliable transportation and a flexible schedule are required to meet the needs of the role. Candidates should have 1–2 years of customer service and/or sales experience, preferably in a retail environment. The position also requires the ability to stand for long periods and perform physical tasks as needed. We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Benefits (for full‑time employees)

We offer benefits to our full‑time employees, including health, dental, vision, and life insurance. Additionally, we offer long‑term and short‑term disability coverage, along with paid time off to support a healthy work‑life balance.