Systems Training & Development Specialist

Lutheran Coummunity Services North West; Portland (OR); Remote; Full time

Job summary

A non-profit agency seeks a Systems Training & Development Specialist to assess training needs and deliver organizational training. This role will manage onboarding, learning management systems, and various training initiatives, supporting effective system utilization to enhance employee performance in a diverse work environment.

Benefits

Full benefits package

Employer-paid short and long-term disability

12 Paid Holidays plus 2 Floating Holidays

403(b) Retirement plan with employer matching

Eligible for Student Loan Forgiveness program

Qualifications

• 3 years of professional training and development experience.
• Strong understanding of adult learning theory and instructional design.
• Fluency in English required, additional language proficiency preferred.

Responsibilities

• Assess training needs and develop customized training programs.
• Onboard new employees and manage the learning management system.
• Schedule and launch new training initiatives.

Skills

Training and Development

Instructional Design

Adult Learning Theory

Fluency in English

Resilience

Collaboration

Diversity Awareness

Education

Bachelor’s in Adult Education or related field

Job description

Systems Training & Development Specialist

LCSNW Portland Remote, Portland, Oregon, United States of America •

LCSNW Seattle Remote, Seattle, Washington, United States of America •

LCSNW Spokane Remote, Spokane, Washington, United States of America

Job Description

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

MISSION IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Systems Training & Development Specialist assesses training needs, designs, develops, coordinates and delivers organizational training to support effective enterprise system utilization. The role also onboards new employees, administers the learning management system and assists in the coordination and scheduling various training initiatives.

This position requires candidates to live in one of the following metropolitan areas:

Seattle/Tacoma WA, Portland OR or Spokane, WA

RESPONSIBILITIES:

• Perform needs assessment(s) to identify training and development gaps. Collaborate with IT, Operations and Shared Services to design, develop, coordinate and deliver customized systems training and just-in time user-friendly learning tools to support user needs, drive effective use of technology and increase employee satisfaction.
• Collaborate with HR, IT and management to procure equipment and effectively on-board new employees to the organization, its systems and technology.
• Manage and update content in the learning management system(s), recommend and administer multimedia curriculum appropriate for different roles, track progress and partner with HR and leadership as needed to ensure adherence to training requirements.
• Work with vendor partners to schedule and launch new training initiatives and ensure participants are enrolled and have access to needed systems, tools and resources.
• Design, maintain and collaborate with communications to publish quarterly learning calendar for online and in-person training.
• Administer and manage enrollments across platforms. Provide reports to leadership as needed. Keep HR leadership informed of trends and needed changes.

Role(s): Role-specific expectations for this job are outlined as follows.

• Team Member. All LCSNW team members are responsible for upholding and encouraging LCSNW values: compassion, integrity, interdependence, inclusion and stewardship; communicating openly and effectively; building collaborative relationships in balance with working independently; and strictly adhering to confidentiality and HIPAA standards.
• Leader. In support of creating and maintaining an Employer of Choice culture, active demonstration and encouragement of LCSNW leadership competencies is critical to this job.

REQUIREMENTS:

• 3 years ofprofessional training and development experience. Strong understanding of adult learning theory, instructional design (ADDIE model, e.g.), e-learning tools and administration of learning management systems.
• Bachelor’s in Adult Education, Instructional design or related field; substantial relevant experience will be considered in place of degree
• Fluency in English andadditional language(s) as outlined in the job posting, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a low noise environment
• Interacts with others and performs tasks in-person and through the use of technology, with long periods of stationary activity and minimal periods of increased physical activity including and not limited to sitting, standing and walking
• Moves equipment/materials weighing up to 20 pounds
• Travels between worksites regularly; requires valid driver’s license, auto insurance, and motor vehicle records clearance
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, and faith-based settings such as churches
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Pay ranges are based on geographic location and are as follows:

Seattle, WA metro area range is $31.58 to $47.38 depending on experience

Portland, OR metro area range is $28.87 to $43.31 depending on experience

Spokane, WA metro area range is $27.48 to $41.22 depending on experience

The Perks: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.

LCSNW Portland Remote, Portland, Oregon, United States of America,

LCSNW Seattle Remote, Seattle, Washington, United States of America,

LCSNW Spokane Remote, Spokane, Washington, United States of America