Systems Technician

Integris; Worcester (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

PTO - 4 weeks

Birthday PTO

Paid Holidays

Volunteer PTO

Disability Insurance

Life Insurance

Employee Assistance Program

Job summary

Integris is seeking a Systems Technician to provide frontline technical support for end-user issues, including PC, printer, and Windows applications. You will be the first point of contact via email or client portal, potentially from the service desk or in the field.

The role emphasizes basic troubleshooting, documentation, and support for onsite deployments, with a focus on secure, scalable IT services. Join a team committed to integrity and people-first service.

Qualifications

• A+ and/or O365 Fundamentals or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.
• Preferably, a minimum of 1 year of service-related experience.

Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Skills

Troubleshooting

Infrastructure basics

Driver's license

Education

High School Diploma/GED

A+ / O365 Fundamentals

Job description

Current job opportunities are posted here as they become available.

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first.
At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions.
We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you’ll find your place here.

Job Summary

The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field.

Job Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Job Qualifications

Education/Certification Requirements:

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.

Experience Requirements:

• Preferably, a minimum of 1 year of service-related experience.
• Basic infrastructure and troubleshooting skills.
• Valid driver\'s license required.

At Integris , we value our team members and offer comprehensive benefits , including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally, investing in vertical expertise, and building for better.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.