Systems Support Technician I

Itsyourit; Town of Coxsackie, Northern (NY, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

ITS seeks a Systems Support Technician I to ensure hardware, network, and software systems are implemented and supported effectively for clients across New York. You will troubleshoot end-user issues, manage requests through the ticketing system, and coordinate with stakeholders on daily workload and projects.

Responsibilities include coordinating and deploying contracted services, assisting with inventory and purchasing, and providing a professional interface between the Technology Services

Qualifications

• Associate's degree or high school with relevant technical experience.
• Strong customer service and communication skills.
• Experience supporting Microsoft Office products and Office 365.
• Ability to provide friendly, professional end-user support.

Responsibilities

• Provide end-user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner.
• Communicate status of technology requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Coordinate and deploy the daily work of Contracted Services to ensure efficient remedy of Help Desk support requests.
• Assist with purchasing processes, configure and install new devices, and assist with inventory management.
• Assist and inform the Network Administrator as appropriate, may include backup support on networking systems.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem solving

Education

Associate's degree with two years of relevant technical work experience

High School diploma with at least three years technical work experience

Tools

Microsoft Office

Windows OS

Active Directory

Exchange

Office 365

Chrome OS

Mac OS

Job description

Build Your Future With Intelligent Technology Solutions

We believe great technology starts with great people. Since 2002, we've supported businesses across New York and the Northeast with secure, reliable, and forward-thinking IT solutions. As we continue to grow, we're looking for talented individuals who share our passion for problem-solving, innovation, and exceptional service.

Whether you're an experienced engineer or just beginning your IT career, ITS offers an environment where you can learn, grow, and make a real impact.

Summary

The Systems Support Technician I will provide knowledge and support to ensure that hardware, network, and software systems are implemented and supported effectively.

Principle Duties and Responsibilities

• Provide end-user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner.
• Be responsible for communicating the status of technology requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Be responsible for coordinating and deploying the daily work of Contracted Services to ensure efficient remedy of Help Desk support requests.
• Be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
• Be responsible for assisting and informing the Network Administrator as appropriate, may include providing backup support on some networking systems.
• Provide an exemplary and professional interface between the Technology Services department and all customers by sending and receiving communications to ensure that the flow of information is accurate, timely, and professional.
• On-call rotation will be expected of this position.

Certification and Licensure

Associate's degree with two years of applicable technical work experience, or High School graduate with a minimum of three years applicable technical work experience.

Other Knowledge, Skills and Abilities

• Experience supporting Microsoft Office (Word, PowerPoint, Excel), Office 365.
• Intermediate proficiency supporting Windows OS client computing environments, Chrome OS and Mac OS experience a plus.
• Active Directory, Exchange and other software & applications.
• Self-starter with exemplary customer service skills to complement proven multitasking abilities. Ability to provide effective support to all levels of the organization.
• Ability to multitask and work independently in a fast-paced technical environment.
• Ability to work fantastically well with technical and nontechnical users.

Job Type: Full-time, Monday - Friday

Rate: From $20 per hour

Join Our Team

If you're ready to grow your career with a company that values expertise, integrity, and innovation, we'd love to hear from you.