Systems Support Technician I

MP Materials; Mountain Pass (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

MP Materials seeks a Systems Support Technician to join the IT support team at Mountain Pass, CA. This entry-level role provides end-user support, environment maintenance, and project work across MP Materials locations.

The ideal candidate will have 1–3 years IT support experience, knowledge of Windows OS and PowerShell, and experience with Apple iOS devices. On-site and remote support, plus occasional night/weekend work, are expected.

Qualifications

• Associate degree in computer science or equivalent.
• 2+ years of IT support/desktop PC experience.
• Experience with Windows operating system and PowerShell.
• Experience configuring Apple iOS devices.
• Knowledge of Active Directory and Office 365 permissions management.
• Understanding of VPNs and basic networking (TCP/IP, DHCP, DNS).
• Strong problem-solving and customer service skills.
• Self-directed and highly motivated.

Responsibilities

• Install Windows OS, PC imaging and deployment.
• Configure and deploy IP telephony and Teams.
• Update inventory and IT documentation.
• Open tickets and follow escalation procedures.
• Provide night and weekend support and project work.
• Support remote and on-site environments.
• Escalate tasks to senior team members.

Skills

Associate degree

PC hardware

Windows OS

PowerShell

iOS devices

Active Directory

Office365

VPNs

Networking basics

Customer service

Communication

Self-directed

Education

Associate degree in Computer Science

Tools

Dell hardware

Lenovo devices

Microsoft software

Job description

Company Overview

MP Materials (NYSE: MP) is on a mission to restore the full rare earth supply chain to the United States of America. From electric cars to wind turbines and drones, rare earths are essential to the low-carbon, electrified technologies that power modern life. We hire ambitious, mission-driven people motivated to solve problems and affect change. Our values are grounded in teamwork, resiliency, and integrity, with an enduring commitment to our employees, community, and the environment. In the coming years, MP Materials will grow from a core materials and chemical processing company into a large industrial manufacturer. Our employees will lead this exciting transformation and grow professionally with us.

Company Overview

MP Materials (NYSE: MP) is on a mission to restore the full rare earth supply chain to the United States of America. From electric cars to wind turbines and drones, rare earths are essential to the low-carbon, electrified technologies that power modern life. We hire ambitious, mission-driven people motivated to solve problems and affect change. Our values are grounded in teamwork, resiliency, and integrity, with an enduring commitment to our employees, community, and the environment. In the coming years, MP Materials will grow from a core materials and chemical processing company into a large industrial manufacturer. Our employees will lead this exciting transformation and grow professionally with us.

Position Overview

We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mine, located in Mountain Pass, CA. This role will also need to provide remote and on-site support for other MP Materials locations.

Position Responsibilities

• Installation of Windows Operating Systems, including PC imaging and deployment
• The Ideal candidate for this position will possess 1-3 years of IT Support experience (Desktop, PC Tech)
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
• Update and maintain inventory and I.T. documentation.
• Perform technical environment reviews.
• Configure, support, and troubleshoot Apple iOS mobile devices.
• Create tickets using ticketing procedures and follow escalation procedures.
• Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and elevate as necessary)
• Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
• Ticket follow up and quality assurance.
• Night and weekend support coverage and project work as necessary
• Escalate tasks to senior support team members.
• Other tasks as required

Required Experience

• Associate degree in computer science or combination of certification and 2+ years related experience.
• Extensive experience with PC hardware set up and installation.
• Extensive knowledge of Microsoft Windows operating system
• Familiarity with Microsoft PowerShell
• Experience configuring, managing and troubleshooting Apple iOS devices.
• Familiarity with Active Directory and Office365 user and permissions management
• Understanding of Virtual Private Networks
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
• Strong problem-solving skills and attention to detail
• Excellent customer service, written and verbal communication skills.
• Self-directed and highly motivated

MP Materials is Proud to be an Equal Opportunity / Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandates Mandatorium Mandatory Mandatory Mandatory ... - EEO is The Law

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Underrepresented groups/Women/Disabled/Veterans are encouraged to apply. Candidates whose disabilities make them unable to meet the position’s requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.

Your Right To Work

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment verification document form upon hire.