Systems Support Specialist (Electro-Mechanical)

Storyful; Chicopee (MA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vis​

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones in Chicopee, MA is seeking an experienced plant technician to maintain and troubleshoot production equipment across the plateroom, press/reel room and mailroom. You will also perform desktop IT work and upgrades to keep mission‑critical systems running.

Based in Chicopee, you will report to the Technology Service Manager and support Windows OS, basic networking, and PC upgrades. Occasional night/weekend work is required.

Qualifications

• 3-5 years of electro-mechanical experience.
• Prioritization and time management.
• Effective written and oral communication.
• Technical degree or equivalent military training or related work experience.

Responsibilities

• Troubleshoot and repair industrial machinery including PLC and relay controls.
• Use electrical test equipment including oscilloscope and VOM meter for diagnostics.
• Provide PC support including Windows operating system and basic networking.
• Willingness and ability to work nights, weekends, and holidays.

Skills

Electro-mechanical experience

Time management

Effective communication

Willing to night/weekend hrs

Education

Technical degree or military training

Tools

PLC controls

Relay controls

Variable speed drives

Pneumatic controls

Oscilloscope

VOM meter

Job description

About the Team

The Print Team supports the end-to-end lifecycle of Dow Jones’ print publications—including The Wall Street Journal, Barron’s, Investor’s Business Daily, and the New York Post. Operating across ad intake, production workflows, plant operations, printing, packaging, single copy and amenity sales, Reprints and Licensing, and distribution; the team collaborates with internal cross-functional partners and external vendors, distributors, and the USPS to ensure quality, content freshness, safety, and cost efficiency from creation to final delivery.

About the Role

The Chicopee plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in Chicopee, Massachusetts and report to the Technology Service Manager.

You Will

• Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
• Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
• Provide PC support including Windows operating system and basic networking.
• Have the willingness and ability to work nights, weekends, and holidays.

You Have

• 3-5 years of electro-mechanical experience.
• Prioritization and time management skillsets.
• Ability to communicate effectively, both written and oral.
• A technical Degree or equivalent military training or related work experience.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

EEO/Disabled/Vets

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.

Business Area

Dow Jones - Print Operations

Job Category

IT, Telecom & Internet

Union Status

Non-Union role

Base Pay Range

$70,000 - $85,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).