IT Support Engineer (Contractor)- San Francisco

Plaud Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Plaud Inc. is seeking an IT Support Engineer to provide hands-on IT support for our US employees. You will own day-to-day IT operations, onboard/offboard staff, manage hardware, and keep offices running smoothly as part of a global IT team across US and APAC.

You will administer cloud-based identity, device management, and service delivery platforms, with opportunities to grow toward systems administration as we scale.

Qualifications

• 1–3 years of IT support or desktop support experience.
• Experience with macOS and Windows troubleshooting.
• Familiarity with Google Workspace or Microsoft 365 administration.
• Experience using a ticketing/ITSM system.
• Clear, friendly communication at any technical level.

Responsibilities

• Be the first point of contact for IT requests (in person, chat, service desk).
• Troubleshoot hardware, software, accounts, access, networking, and peripherals; escalate as needed.
• Handle onboarding: accounts, devices, access, and first‑day IT orientation.
• Handle offboarding: remove access, recover devices, transfer data.
• Track hardware inventory and device lifecycle; manage purchasing requests.
• Support conference rooms, AV, printers, and office networks.
• Administer identity & access management: SSO, MFA, user lifecycle.
• Manage macOS/Windows fleet via MDM: enrollment, config, app deployment.
• Build/refine service desk workflows and self‑service catalog.
• Write/update knowledge base articles and runbooks.

Skills

macOS

Windows

Google Workspace

Microsoft 365

Ticketing/ITSM

Communication

Documentation

Ambiguity tolerance

Tools

Okta

Jamf

Kandji

Intune

Apple Business Manager

Windows Autopilot

DNS/DHCP

Job description

About Plaud Inc.

Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations - so humans can think better, decide faster, and execute with clarity.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human-AI intelligence through a hardware-software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram , X , Facebook , Linkedin , and YouTube .

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.

Define the next-gen paradigm for human-AI interaction.

Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

Work with passionate teammates who value innovation, collaboration, and customer success.

Grow your career in a culture that champions continuous learning and fast career development.

Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

About the Role

We’re looking for an IT Support Engineer to provide hands‑on IT support to our US employees. You’ll own the day‑to‑day work: solving technical issues, onboarding and offboarding employees, managing hardware, and keeping our offices running smoothly. You’ll be part of a global IT team that works across the US and APAC.

This role goes beyond working a ticket queue. Our core IT systems are cloud‑based platforms for identity, device management, and service delivery, and the whole company depends on them. You’ll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it.

What you will do

Support and operations

• Be the first point of contact for IT requests, in person, over chat, and through our service desk
• Troubleshoot hardware, software, accounts, access, networking, and peripherals, and escalade when needed
• Handle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first‑day IT orientation
• Handle offboarding: removing access on time, recovering devices, and transferring data
• Track hardware inventory, purchasing requests, and the device lifecycle
• Support conference rooms, AV, printers, and office networks

Core systems and process

• Help administer our identity and access management platform: SSO, MFA, and the user lifecycle
• Help manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and compliance
• Build and refine service desk workflows, automations, and the self‑service catalog
• Write and update knowledge base articles, runbooks, and standard procedures
• Help standardize IT practices across our offices

Skills, qualifications and experience we look for

Required

• 1-3 years of experience in IT support, help desk, or desktop support
• Strong troubleshooting skills on both macOS and Windows
• Experience administering a SaaS productivity suite such as Google Workspace or Microsoft 365
• Familiarity with a ticketing or ITSM system
• Clear, friendly communication with people at any technical level
• Comfortable with ambiguity: able to work on your own, prioritize many requests at once, and follow through
• Organized and careful with documentation and asset tracking

Nice to have

• Hands‑on time with an identity provider such as Okta, Entra ID, or JumpCloud
• Exposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune
• Familiarity with zero‑touch deployment, such as Apple Business Manager or Windows Autopilot
• Basic networking knowledge (DNS, DHCP, VLANs, Wi‑Fi)
• Some scripting or automation (Bash, Python, PowerShell)
• Background at a fast‑growing startup or a company with multiple offices
• Certifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional

Schedule and Physical Requirements

• Onsite during standard business hours, with some flexibility based on team needs
• Travel to our other West Coast offices as needed (estimated [10-15]% of the time)
• Some evening calls to collaborate with our APAC teammates
• Occasional after‑hours work for scheduled maintenance, urgent offboardings, or critical issues
• Regularly lift and carry equipment up to 50 lbs (monitors, laptops, AV gear), with or without reasonable accommodation
• Move around the office throughout th