Systems Support Intern: Microsoft 365 & Process Automation

Merchants Bonding Company; West Des Moines (IA); On-site; USD 26,000 - 37,000; Full time

Job summary

Merchants Bonding Company in West Des Moines, IA advertises a Systems Support Intern position for a 12-week, full-time in-office internship. The role centers on supporting departments with Microsoft 365 tools, workflows, and digital file management.

You will collaborate across teams, develop templates and documentation, and help adopt new processes. The program emphasizes hands-on learning, professional growth, and real-world project experience in a collaborative environment.

Qualifications

• Strong academic performance with relevant coursework in Information Systems, Database Management, and Systems Analysis & Design.
• Experience with Microsoft 365 tools or demonstrated exposure to related workflows.
• Previous work experience in technical, customer service, or academic settings.
• Leadership and initiative shown by improving a system or organizing digital materials.
• Professional development through certifications, tech clubs, or self‑driven learning.
• Collaboration and communication across cross-functional teams.

Responsibilities

• Help teams adopt new processes and improve day-to-day use of Microsoft 365 tools.
• Build or enhance workflows using Power Automate and Microsoft Forms.
• Review and restructure digital file systems in OneDrive.
• Audit existing documents and identify opportunities for simplification, consolidation, or clean-up.
• Create templates, guides, and documentation for department use.
• Collaborate with IT and end users to support process improvements.

Skills

Microsoft 365 tools experience

Cross-department collaboration

Documentation skills

Analytical thinking

Education

Information Systems

Database Management

Systems Analysis & Design

Tools

Microsoft 365 tools

Job description

Merchants Bonding Company in West Des Moines, IA advertises a Systems Support Intern position for a 12-week, full-time in-office internship. The role centers on supporting departments with Microsoft 365 tools, workflows, and digital file management.

You will collaborate across teams, develop templates and documentation, and help adopt new processes. The program emphasizes hands-on learning, professional growth, and real-world project experience in a collaborative environment.