Systems Support Developer

IQVIA; Wayne (PA); On-site; USD 55,000 - 139,000; Full time

Job summary

IQVIA is seeking a Systems Support Developer to join a team that blends production support with development enhancements. You will troubleshoot, automate, and optimize data processes while learning large-scale data platforms and modern technologies.

This early-career role emphasizes collaboration with production support teams, documentation, and continuous improvement, offering growth in scripting and database skills within IQVIA's innovative environment.

Qualifications

• 1-3 years in software development, application support, or related technical role.
• Shell scripting in a Linux/Unix environment.
• Experience with SQL and relational databases.
• Ability to read, understand, troubleshoot, and support existing code and scripts.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to learn new technologies quickly and work in a fast-paced environment.

Responsibilities

• Support and maintain production applications, data processes, and operational workflows.
• Analyze existing code, scripts, and data processes to diagnose and resolve production issues.
• Develop and implement fixes, enhancements, and automation solutions to improve system reliability.
• Monitor production processes and ensure business-critical applications operate effectively.
• Collaborate with developers, stakeholders, and technical teams to transition new solutions into production support.
• Participate in root cause analysis and recommend long-term improvements to reduce recurring issues.
• Create and maintain technical documentation, procedures, and support guides.
• Leverage scripting and automation to streamline operational activities.

Skills

Shell scripting

SQL

Code troubleshooting

Analytical thinking

Communication

Teamwork

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline

Tools

Hadoop

Python scripting

Oracle databases

SDLC practices

Job description

Overview

At IQVIA, we are committed to advancing healthcare through technology, analytics, and innovation. We are seeking a Systems Support Developer to join a team responsible for supporting and enhancing production applications and data solutions following their transition from development into operational support.

This role is ideal for an early-career technology professional who enjoys troubleshooting, automation, and continuous improvement. The successful candidate will work closely with production support teams to maintain existing solutions, investigate issues, automate manual processes, and contribute to ongoing enhancements. This position offers an excellent opportunity to develop expertise in large-scale data environments, scripting, database technologies, and production support operations.

Essential Functions

• Support and maintain production applications, data processes, and operational workflows.
• Analyze existing code, scripts, and data processes to diagnose and resolve production issues.
• Develop and implement fixes, enhancements, and automation solutions to improve system reliability and efficiency.
• Monitor production processes and ensure business-critical applications continue to operate effectively.
• Collaborate with developers, business stakeholders, and technical teams to transition new solutions into production support.
• Participate in root cause analysis and recommend long-term improvements to reduce recurring issues.
• Create and maintain technical documentation, operational procedures, and support guides.
• Leverage scripting and automation to streamline operational support activities.
• Continuously learn and expand technical expertise in large-scale data platforms and modern development technologies.

Required Skills & Experience

• 1-3 years of experience in software development, application support, systems support, or a related technical role.
• Experience with Shell Scripting in a Linux/Unix environment.
• Experience working with SQL and relational databases.
• Ability to read, understand, troubleshoot, and support existing code and scripts.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to learn new technologies quickly and work effectively in a fast-paced environment.

Preferred Skills

• Experience with Hadoop or other large-scale data platforms.
• Exposure to Python scripting and automation.
• Experience with Oracle databases.
• Experience supporting production applications and operational systems.
• Knowledge of application monitoring, troubleshooting, and incident management processes.
• Familiarity with software development lifecycle (SDLC) practices.

Education

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline preferred.
• Equivalent combination of education and relevant work experience will also be considered.

What We're Looking For

We are looking for a motivated and technically curious professional who enjoys solving problems and continuously improving systems. The ideal candidate will have a foundation in scripting and database technologies, a willingness to learn Hadoop and modern data platforms, and the ability to support existing production solutions while contributing to future enhancements and automation initiatives.

This role is an excellent opportunity for someone looking to develop their career in application support, data technologies, and software development within a collaborative and innovative IQVIA environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $55,400.00 - $138,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.