Systems Support Associate New Cincinnati, OH

Ackermann Group; Cincinnati, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus plan & equity

Health benefits

401k with match

Paid time off

Rent discount

Career coaching

Company events

Job summary

Ackermann Group in Cincinnati, OH is seeking a Systems Support Associate to join our corporate headquarters. You will oversee end-user computing, core software, and network security, assisting staff with devices and upgrades.

The ideal candidate has 1–3 years of hardware or software support, a degree in information systems or CS, and familiarity with Yardi Voyager, Windows 11, and Office 365. We offer competitive pay, health benefits, 401(k) match, paid time off, rent discounts, and career

Qualifications

• 1–3 years of hardware or software support.
• Undergraduate degree in information systems or CS preferred.
• Basic to proficient Yardi Voyager knowledge.
• Strong Windows 11 and Office 365 skills.

Responsibilities

• Provide help desk support and triage requests.
• Manage user accounts, permissions, and security roles.
• Assist with system upgrades, maintenance, and reporting.
• Help set up properties in Yardi and RENT Café.

Skills

IT support

Windows 11

Office 365

Yardi Voyager

TCP/IP VPN

Vendor management

Education

Undergraduate degree in information systems or computer science

Tools

Yardi Voyager

Job description

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a Systems Support Associate to join our team at our corporate headquarters in Cincinnati, Ohio. As a Systems Support Associate at Ackermann Group, you will oversee IT technical support functions for the Company, including end-user computing, core enterprise software, and network and security infrastructure Additional responsibilites include:

• Help desk & triage: Answer incoming support requests, track trouble tickets, and solve user problems.
• System troubleshooting: resolve software errors, ledger discrepancies, and configuration issues or elevate them to Yardi tier 2/3 support.
• Access & Security: Manage user accounts, permissions, and security roles.
• System Updates: Assist with system upgrades, implementations, integrations, releases, and maintenance
• Set up new properties and development projects in Yardi, RENT Café and all Internet Listing Services
• User training: Teach staff how to use Yardi products and create best-practice guides.
• Define informational requirements, design, cost and prioritization of vendor change-orders for customized reporting, automation functions, and resolution to system reporting errors.

End-User Computing Support:

• Diagnose, resolve, or triage employee technical issues with laptops, desktops, mobile phones, printers, and software applications.
• Relationship and contract management of third-party IT consultants and cloud-software providers.
• Supervise contractor configuration of new hardware, software packages, and workstations for new employee onboarding.
• Log, track, and update support requests using helpdesk tools, adhering to service level agreements (SLAs). Route complex, high-tier network or server issues to specialized system administrators.

Cybersecurity and Network:

• Handle password resets, unlock accounts, and manage basic user access privileges.
• Manage physical access privileges to corporate office and company facilities.
• Track and analyze virus and phishing attacks against Company assets.
• Educate and train users on new, emerging threats and exposures.

The ideal Systems Support Associate will have:

• 1-3 years prior experience providing formal hardware or software support, or similar background in consulting or freelance IT support. Prior experience in commercial or residential real estate and lease administration a plus
• Minimal vocational accreditation or certification in information technology. An undergraduate degree in information systems, computer science, or relevant field is preferred.
• Basic to proficient competency in Yardi Voyager or similar property management software.
• Strong competency in Microsoft Windows 11 and Office 365.
• Familiarity with basic networking protocols (TCP/IP, VPN), hardware, basic networking and firmware.
• Demonstrated ability to communicate and influence priorities with external vendors.
• Strong patience, clear communication, and customer service orientation when dealing with non-technical users.

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive compensation plus the opportunity to participate in executive bonus plan and equity grants
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

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• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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