Systems Support Analyst | Observability (Night Shift) (Fully Remote)

Partner Company; United States; Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Medical insurance

Dental insurance

Meal allowance

Parental leave

Wellness program

Performance bonus

Descrizione del lavoro

Partner Company in the United States is seeking an experienced Observability Engineer to manage incidents and optimize system health remotely. You will respond to alerts, coordinate with cross-functional teams, and ensure service levels are met during night shifts.

You will work with ServiceNow for ticketing and Datadog, Elasticsearch, and Kibana for monitoring. The role includes a remote-friendly environment with medical/dental insurance, meal allowance, parental leave, wellness initiatives,

Competenze

• Experience with observability tools and log analysis.
• Availability for night shifts and SLA-driven support.

Mansioni

• Manage incidents and tickets via ServiceNow within SLAs.
• Monitor app health and deployment stability using Datadog, Elasticsearch and Kibana.

Conoscenze

Observability and monitoring

Log analysis

Night shift readiness

SLA adherence

Strumenti

ServiceNow

Datadog

Elasticsearch

Kibana

Descrizione del lavoro

• Manage incidents and tickets via ServiceNow within SLAs.
• Monitor app health and deploy stability using Datadog, Elasticsearch, and Kibana.

Requirements:

• Experience with observability tools and log analysis.
• Available for night shift and SLA-driven support.
• Remote work, medical/dental insurance, meal allowance.
• Parental leave, wellness, and performance bonus.

Partner Company

This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.