Systems Support Analyst I – Plant Operations

Energy Vault; Cold Spring (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading company in network solutions is seeking a Systems Support Analyst I for plant operations. Responsibilities include providing technical support for network communications at manufacturing plants and collaborating closely with operations engineers and IT teams. The role involves installing networking equipment and ensuring system reliability worldwide.

Qualifications

• 3+ years of experience in an operations support role in enterprise environments.
• Working experience with Cisco Meraki and Palo Alto firewalls is beneficial.
• Cisco, Nutanix, or Windows Server certifications preferably obtained within 18 months.

Responsibilities

• Provide daily first-tier support for all networking issues.
• Monitor the health of all systems and troubleshoot as necessary.
• Assist in the designs and implementation of networking solutions.

Skills

Excellent written and verbal communications skills.

Strong organization and planning skills

Strong interpersonal / relationship management skills

Strong troubleshooting skills

Education

Bachelor's Degree in Information Technology or related discipline

Tools

Cisco Meraki

Palo Alto firewalls

Meraki Systems Manager

Solar Winds

Palo Alto Panorama management suites

Job description

Job Summary

The Systems Support Analyst I - Plant Operations is responsible for providing technical support associated with all network communications aspects of the manufacturing plants. Areas of support include technology in the LAN, WAN, SDWAN, VPN, hardware associated with the infrastructure (physical layer - cabling, switches, routers, access points, firewalls). This position will work closely with different Plant operations engineers and IT teams to provide support for network services.

The Systems Support Analyst I - Plant Operations will be installing Cisco Meraki switches and Palo Alto firewalls as well as cross-training with convergent server visualization technologies running on Nutanix hardware. The project will be to deliver these technologies to manufacturing plant worldwide. The position will transition from a project based rollout to production long-term.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Provides Daily first-tier support for all networking issues
  • Meraki Switches, Palo Alto firewalls
  • Cable/wiring issues
• Monitors the health of all systems under the area of responsibility
• Analyzes and troubleshoots problems, escalates or re-routes issue to higher qualified experts
• Assists in the designs and implementation of networking solutions
• Proactively monitors KPMs associated with network reliability, and if necessary, intervene and improve on those as a result of analysis
• Identifies opportunities to improve and use new ideas and networking technologies to meet or exceed business objectives
• Manages vendor relationships as it depends on daily operations need

Qualifications

• Excellent written and verbal communications skills.
• Strong organization and planning skills
• Strong interpersonal / relationship management skills
• Strong troubleshooting skills

Education/Experience Requirements

• Bachelor's Degree in Information Technology or related discipline preferred.
• Minimum 3+ years of experience in an operations support role in enterprise environments with geographically dispersed locations
• Working experience with Cisco Meraki, Palo Alto firewalls, long0-range ethernet, fiber connectivity, SDWAN and Aryaka solutions are beneficial
• Prior use of Meraki Systems Manager, Solar Winds and Palo Alto Panorama management suites are preferred
• Experience with support of multi-site, high-availability networking solutions
• Cisco, Nutanix, Windows Server/Hyper-V or related industry certifications owned or obtained within 18 months of employment required

Work Environment

Job duties will be carried out in multiple environments including office, plant, customer location, and transportation vehicles.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster