Systems Software Analyst I

Contra Costa County; California; On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Professional development funds

Central County offices

Generous benefits package

Job summary

Contra Costa County is seeking a Systems Software Analyst I in Concord, CA, to support cloud-based software and identity management across health IT systems. You will document processes, administer cloud services, and assist end users with application issues.

The role emphasizes agile project tracking, on-prem and cloud integrations, and endpoint management in a dynamic public health environment with a strong focus on serving diverse communities.

Qualifications

• Bachelor's degree in CS or related field and 30 semester hours in computer science or a closely related field.
• 1 year of OS software design/maintenance on multi-user systems and 2 years of programming on multi-user systems, with at least 1 year in a higher-level language (e.g., COBOL, C, C++).
• Alternative: 3 years of applications programming on multiple user systems with two years in a higher-level language.

Responsibilities

• Develop software development practices for cloud deployments.
• Produce and manage documentation for processes.
• Administer cloud-hosted software solutions and integrations.
• Manage Identity services, on-prem Active Directory, and integrations.
• Support end users with application issues.
• Track projects using Agile/Scrum methodologies.
• Administer endpoint management and MDM solutions.

Skills

Analytical thinking

Troubleshooting

Communication skills

Teamwork

Customer focus

Learning on the job

Education

Bachelor's degree in CS or related field

Tools

Microsoft 365

Jira

PagerDuty

VMware

Identity management solutions

Job description

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Why join Contra Costa Health?

Contra Costa is one of the few counties in the nation to offer a full spectrum of health-related services that cover health at every level: the individual, the family, and the community. In addition to the Contra Costa Regional Medical Center and various Health Clinics, the Health Services department is composed of several other divisions, including Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Homeless Housing and Health, and Public Health. As a public health system, we are dedicated to improving the health and wellness of all residents in our communities.

Contra Costa Health has an excellent employment opportunity for one (1) full-time Systems Software Analyst I position assigned primarily to the Health Services Information Technology Unit located in Concord, CA.

We Are Looking For Someone Who

• Is articulate, both verbally and in writing, communicates clearly and professionally with staff, providers, and the vendor community and works well in a team.
• Excels at troubleshooting and shows initiative and follow-through.
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• Shows initiative, follow-through, and excels at troubleshooting.
• Has the ability to learn new applications and systems on the job as required.

What you will typically be responsible for:

• Developing software development practices with our cloud service deployments.
• Producing and managing documentation for our processes.
• Administration of cloud-hosted software solutions and integrations.
• Administration of Identity management solutions, on-prem Active Directory, and integrations.
• Supporting end users with application issues .
• Project tracking using Agile/Scrum methodologies.
• Administration of endpoint management and MDM solutions.

A few reasons you might love this job:

• Your work will impact the lives, health, and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• The team you would work with is full of people who are passionate about their jobs.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• Generous benefits package.

A few challenges you might face in this job:

• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver products in tight timeframes.
• After-hours work might be required during system upgrades or outages.

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow

To read the complete job description, please visit the website, www.cccounty.us/hr .

Minimum Qualifications

Education: Possession of a bachelor's degree from an accredited college or university which included completion of 30 semester hours in computer science, information processing, or a closely related field.

Experience: One (1) year full-time, or its equivalent, experience in the design, implementation, and maintenance of operating systems software on complex multi-user systems ANDtwo (2) years full-time or its equivalent programming experience on multi-user systems. At least one (1) year of the applications programming must have been in a higher level applications language (e.g., COBOL, C, or C++);

OR three (3) years full-time or its equivalent experience performing applications programming on multiple user systems which included two (2) years programming in a higher level applications language.

Substitution for Education: Additional applications programming experience in a higher level applications language or systems software experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. No substitution is allowed for the required 30 semester hours in computer science, information processing, or a closely related field.

Desirable Qualifications

• Experience supporting hybrid cloud environments.
• Vendor certifications for cloud and platform-related technologies.
• Experience deploying and supporting technologies like Microsoft 365, Jira, PagerDuty, VMware.
• Experience with Identity management solutions and product integrations.
• Software development pipelines, and associated tooling like Git, Ansible, Postman, Terraform, etc.
• Experience leveraging API integrations between platforms.
• Experience with endpoint management solutions like Intune and SCCM.

Selection Process

• Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Training and Experience Evaluation: Candidates who possess the minimum qualifications will be assessed with a Training and Experience Evaluation. Questions are included on the application as a part of the Supplemental Questionnaire. (Weight 100%)
• Departmental Hiring Interview:TBD

For recruitment-specific questions, please contact Alex Johnson at [e-mail]. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at [phone].

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website.