System Command Center Technician (Data Processing Technician)(UMP)

Illinois Department of Innovation & Technology (DoIT); Springfield (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, life, dental and vision plans

Flexible schedules

Pension plan

Job summary

Illinois Department of Innovation & Technology (DoIT) seeks a journey‑level Systems Command Center Technician for the evening shift. You will monitor enterprise systems, perform startups and shutdowns, and coordinate with on‑call staff to resolve outages.

Strong documentation and ticketing will support audit requirements. Preferred candidates have one year of data processing experience and familiarity with mainframe environments.

Qualifications

• Minimum high school diploma required.
• 1 year of related data processing experience preferred.
• Experience with mainframe environments is desirable.

Responsibilities

• Monitor, operate and control enterprise system resources and mainframe components.
• Perform startups, shutdowns, system dumps, and routine maintenance tasks.
• Escalate and coordinate resolution with on‑call staff for outages or failures.
• Maintain shift logs and update incident tickets for audit purposes.

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Systems Command Center Technician on the evening shift for the Department of Innovation & Technology (DoIT) performing journey level enterprise system and network operations control work. In this role you will monitor, operate, and control systems and peripheral devices and environments to ensure appropriate availability and status resources. In addition, you will monitor various systems and contact on-call staff to resolve any unresolved issues, such as system and server failures. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general supervision, serves as a Systems Command Center Technician for the Department of Innovation & Technology (DoIT) performing journey-level enterprise system operations control work and computer control functions, including performing startups, shutdowns, system dumps (tasks, system, spool, etc.) and other functions for controlling a multi-processing computer environment.
• Monitors mainframe systems and logs and responds to system issues to ensure appropriate availability of resources, including researching, resolving, and circumventing interruptions to processing components by following standard operational processes, procedures, and checklists.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires one (1) year of related data processing experience.

Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

• One (1) year of professional experience monitoring enterprise mainframe computer systems in a large-scale, multi-platform environment, including overseeing system performance, availability, and resource utilization by operating, monitoring, or controlling enterprise computer systems through automated tools, z/OS system commands, and menu-driven mainframe operations.
• Working knowledge of mainframe operational system commands, including stops and restarts, system IPLs, and online commands using automated processes, in accordance with established procedures and checklists.
• Ability to clearly document incidents, actions, and resolutions, to compile and maintain accurate shift logs and to update tickets to support audit and compliance requirements.
• Ability to monitor, analyze, and resolve system errors and interruptions, by applying standard operating procedures, written check-list procedures, and contacting on-call techs.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

Conditions of Employment

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours:

3:45PM - 12:00AM Tuesday - Saturday (Work Hours may Vary)

Headquarter Location:

201 W Adams St, Springfield, Illinois, 62704

Work County:

Sangamon

Agency Contact:

Lorna Bock

Email:

[e-mail]

Posting Group:

Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Nearest Major Market:

Springfield