Systems & Network Admin II — Troubleshooting & Virtualization

Base-2 Solutions; Maryland; On-site; USD 110,000 - 160,000; Full time

Job summary

Base-2 Solutions is seeking a Systems and Network Administrator in Maryland to provide IT support across client/server/storage/network devices and mobile devices. The role emphasizes maintaining operations, troubleshooting, and performance optimization in a multi-OS environment including Linux, UNIX, and Windows.

Responsibilities include Tier 1/2 support, incident resolution, hardware problem handling, and collaboration using Atlassian Suite, GitHub, and ServiceNow.

Qualifications

• Ten (10) years experience as a system/network administrator is required.
• Bachelor's degree in a technical discipline is required.
• Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problem resolution processes.
• Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
• Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
• Implement operating system enhancements to improve reliability and performance.
• Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
• Troubleshoot, maintain integrity of, and configure network components.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems related to server hardware, applications, and software integration.
• Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
• Apply virtualization experience.
• Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Job description

Base-2 Solutions is seeking a Systems and Network Administrator in Maryland to provide IT support across client/server/storage/network devices and mobile devices. The role emphasizes maintaining operations, troubleshooting, and performance optimization in a multi-OS environment including Linux, UNIX, and Windows.

Responsibilities include Tier 1/2 support, incident resolution, hardware problem handling, and collaboration using Atlassian Suite, GitHub, and ServiceNow.