Systems Monitoring Analyst I (Entry-Level)

Katmai; United States; Remote; USD 58,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & AD&D insurance

Disability insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Vacation & Paid Personal Time

11 Paid Federal Holidays

Leave of Absence

Job summary

Katmai is seeking a qualified IT professional to contribute to the operation and maintenance of an enterprise portal serving 1M users. The role collaborates with Information Architects, Senior Developers and Product Owners to address user needs while maintaining design integrity across project phases.

Responsibilities include monitoring eCRM, Salesforce, and infrastructure, handling alerts, supporting deployments, and adhering to security policies to maintain a Secret/Top Secret clearance as

Qualifications

• Bachelor’s degree preferred; equivalent work experience considered.
• Active CompTIA Security+ certification or ability to obtain within two months.
• Salesforce Platform App Builder training + Trailhead within two months.
• Experience with source control and configuration management.
• Knowledge of data center and infrastructure technologies.
• Recoverability and continuity planning experience.
• Willingness to work weekends/night shifts in a 24/7 environment.
• Proficiency in English (read/write/speak).
• Ability to obtain and maintain Secret clearance (US citizenship typically required).
• Ability to obtain required security access/background checks.

Responsibilities

• Monitor eCRM, Salesforce, MNP, and MN3P for performance and uptime.
• Respond to alerts and anomalies to minimize downtime.
• Troubleshoot basic app/system issues and escalate complex cases.
• Create and manage JIRA tickets for issue tracking.
• Notify stakeholders of service interruptions with clear communication.
• Generate logs and reports on performance and incidents.
• Collaborate with cross-functional teams for maintenance and deployments.
• Adhere to security policies and TS clearance requirements.
• Contribute to enterprise-wide baseline of RHEL OS.
• Support deployments using Docker, OpenShift, and AWS ECR.
• Support risk management tooling (SPLUNK, AppDynamics, Nessus, ACAS, DISA STIGs, SCAP, HBSS).
• Assist with documentation updates.

Skills

Analytical & problem-solving

Team collaboration

Strong communication

Organizational skills

Agile experience

Education

Bachelor’s Degree in a related technical discipline

Tools

Salesforce CRM exposure

AWS Certification (plus)

RHEL infrastructure basics

Job description

SUMMARY

Responsible for contributing to operation and maintenance of an enterprise portal serving 1M users. Work closely with Information Architects, Senior Developers and Product Owners to address user needs, and with Creative Technologists to produce effective and functional solutions while maintaining design integrity across all project phases.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure optimal performance and uptime.
• Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions.
• Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary.
• Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up.
• Communicate authorized and unauthorized service interruptions to relevant stakeholders, ensuring clear and timely dissemination of information.
• Generate and maintain logs and reports detailing system performance, incidents, and resolutions.
• Work closely with cross-functional teams to support system maintenance, updates, and deployments.
• Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements.
• Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems.
• Support deployments using container technologies such as Docker, OpenShift and AWS ECR.
• Support security activities using relevant tools, systems, and applications in support of Risk Management Framework to include: SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
• Generate or provide input for new or existing documentation.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related technical discipline is preferred, equivalent work experience will be considered.
• Must have active CompTIA Security+ certification or must be able to obtain and maintain the CompTIA Security+ certification within two (2) months of the first day of employment.
• Must complete Salesforce Platform App Builder training and Trailhead training within two (2) months of the first day of employment.
• Exposure to source and artifact control, and configuration management.
• Relevant knowledge of current and emerging data center and infrastructure technologies.
• Proficient in determining the appropriate strategy for recoverability and continuity of business operations.
• Willingness to work weekends, night shifts, and in a 24/7 operational environment, including holidays as required.
• Must be able to read, write, and speak fluent English.
• Must be able to obtain and maintain a Secret Security Clearance (generally, U.S. Citizenship required) with a Top Secret background investigation.
• Must obtain and maintain any necessary security access and/or background checks.

DESIRED QUALIFICATIONS & SKILLS

• Strong computer skills including business solution software.
• Must be analytical and able to problem solve for technical issues.
• Must be able to work in a team environment and be able to work independently with little or no supervision, be exceedingly well organized, flexible.
• Excellent communication and interpersonal skills.
• Strong organizational skills and detail oriented.
• Demonstrated ability to perform diverse duties while operating under time constraints.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Good understanding of and experience in Agile methodologies within a fast-paced software development environment.
• Understanding of infrastructure hosting technologies – cloud, storage, network, operating systems.
• Familiar with RDS databases (Oracle, SQL, and/or Postgres).
• Salesforce CRM exposure is a plus.
• AWS Certification is a plus.

TRAINING REIMBURSEMENT AGREEMENT

Specialized training and certifications may be required for this position. Training and exam costs will be provided by Katmai. Employees will be required to sign a Training Reimbursement Agreement that states that if unable to complete certifications within two months after employment starts or if employment is terminated within the first year, all or a percentage of the training costs must be reimbursed. Details of this reimbursement agreement will be described in a separate document.

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

None.

DRIVING REQUIREMENTS

None.

WORK ENVIRONMENT

Work is expected to be remote; however, the company reserves the right to require onsite work.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, bending, stooping, crouching, and lifting weights up to 10 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Compensation & Benefits:

• Pay: $58,288-$75,000 annually
• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.

Compliance:

To be considered for this position, all applicants must apply on the company website, https://apply.workable.com/katmai/

We are a VEVRAA Federal Contractor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color,religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).