Systems & IT Operations Manager

Sunstone Therapies; Rockville (MD); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Job summary

Sunstone Therapies is seeking a Systems & IT Operations Manager in Rockville, MD. The role involves managing IT operations, diagnosing system issues, and ensuring compliance in a healthcare environment. The successful candidate will work in a hybrid model, engaging in key operational tasks to support a growing team.

With a focus on psychedelic-assisted therapy, Sunstone prioritizes whole-person healing and seeks an execution-oriented problem solver to join our mission.

Qualifications

• 5–8 years of experience in IT operations, systems administration, or technical operations.
• Experience administering Google Workspace at an enterprise level.
• Strong troubleshooting and documentation skills.

Responsibilities

• Day-to-day owner of how systems function.
• Diagnose and resolve system issues quickly.
• Manage user access across all systems.

Skills

Problem solving

Troubleshooting

Execution-oriented

Communication

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

Job description

Job Date: May 2026

FLSA: Exempt

FTE: Full-time

Job Title

Systems & IT Operations Manager

Location

Rockville, MD

Department

Operations

Schedule

hybrid, onsite 3 days/week, 9am-5pm

Reports To

Chief of Staff

Supervises

n/a

Context

Sunstone Therapies is the leader in the delivery of psychedelic‑assisted therapy in the medical setting, focusing on the development and implementation of clinical trials today, and clinical delivery if and when therapies are approved. Right now, we have two sites with roughly 30 employees -- looking to build our team and expand to 2 more sites in the next 2 years, as well as begin delivering Ketamine Assisted Therapy. At Sunstone, our culture centers on love and rigor, prioritizing whole‑person healing for all.

To be successful in this role in this growth stage start‑up, the candidate must be a mentally flexible and detail‑oriented self‑starter and problem solver. They should be able to quickly shift projects and priorities to meet emerging needs, collaborate across departments, and align their approach with Sunstone’s values. Join us in making a profound impact in the realm of therapeutic research!

Job activities include but are not limited to:

Systems Operations (Primary)

• You are the day‑to‑day owner of how our systems function.
• Diagnose and resolve system issues quickly (access, bugs, broken workflows)
• Troubleshoot across core systems (Salesforce / HealthCloud, eCW, RealTime, Google Workspace)
• Identify root causes of recurring issues and fix them at the source
• Improve system reliability, usability, and performance over time

Access & Permissions Management

• Manage user access across all systems
• Ensure appropriate (least‑privilege) access where possible
• Own onboarding and offboarding workflows (account setup, access removal, transfers)
• Regularly audit and clean up permissions

IT Support & Team Enablement

• Act as the first point of contact for employee IT issues
• Resolve problems quickly so the team can stay productive
• Support onboarding into systems and tools
• Improve how IT support is delivered (faster, less disruptive, more effective)
• This is not just about resolving tickets—you’ll be expected to identify patterns and improve systems so issues don’t keep recurring.

IT Vendor Management

• Own relationship with external IT vendors (e.g., DP Solutions)
• Reduce reliance on vendors for basic issues
• Escalate effectively when needed
• Evaluate vendor performance and recommend improvements

Security‑Aware Systems Management

• You will operate with strong security awareness, especially in a healthcare environment.
• Maintain good practices around access, permissions, and sensitive data
• Reduce risk (e.g., overly broad access, unnecessary data exposure)
• Support implementation of compliance processes (e.g., HIPAA, Vanta)
• Partner with external experts on security tooling and controls
• You are not expected to design security frameworks, but you should be comfortable working within regulated environments and implementing controls.

Google Drive & Data Hygiene (Execution‑Level)

• Improve organization and accessibility of shared files
• Reduce risk of inappropriate access to sensitive information
• Make practical, incremental improvements to structure and usage
• Avoid large‑scale disruptive changes—focus on what actually helps the team

Who you are:

• Highly execution‑oriented—you get things done quickly and reliably
• Strong problem solver who can diagnose issues across multiple systems
• Comfortable working with incomplete information and figuring things out independently
• Able to investigate issues beyond the surface (e.g., permissions, integrations, workflows)
• Strong judgment around access, security, and tradeoffs
• Clear communicator, especially with non‑technical teammates
• Proactive in identifying and fixing recurring problems

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 5–8 years of experience in IT operations, systems administration, technical operations, or a related field
• Experience administering Google Workspace at enterprise level
• Experience with CRM, project management, or business operations platforms
• Experience leading or supporting a major systems implementation or migration project
• Familiarity with user access management, permissions, and system configuration
• Strong troubleshooting, documentation, and cross‑functional project coordination skills

Preferred Qualifications

• Experience in a startup, scaling organization, or other fast‑paced environment
• Experience with Salesforce and/or Monday.com
• Experience in a regulated environment (e.g., healthcare, HIPAA, clinical research, fintech)
• Project Management Professional (PMP) certification
• Experience managing vendors, SaaS tools, and technology integrations

Physical Requirements

A large percentage of time performing computer work is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Sunstone Therapies offers a competitive salary package commensurate with skills and experience plus benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.