Systems & Infrastructure Specialist

State Bureau of Investigation; Raleigh (NC); On-site; USD 82,000 - 97,000; Full time

Job summary

State Bureau of Investigation in Raleigh, NC seeks a Systems and Infrastructure Specialist to manage the SBI's enterprise infrastructure, focusing on hands‑on engineering, optimization, and operations. You will work under the IT Server Group Manager to implement architectural strategies and ensure high performance of core systems.

The role emphasizes troubleshooting, capacity planning, and proactive performance tuning, with chances to lead upgrades and testing configurations while maintaining

Qualifications

• Bachelor’s degree in computer science or IT related field and 3 years of relevant experience, or Associate degree and 4 years of relevant experience, or equivalent mix.
• Experience administering enterprise IT infrastructure and virtualization.
• Strong troubleshooting, capacity planning, and automation skills.

Responsibilities

• Administer, troubleshoot, and support enterprise systems and services.
• Design and implement VMware vSphere infrastructure (ESXi, vCenter, clusters).
• Create and maintain VM and server configurations with lifecycle management.
• Manage Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID).
• Develop PowerShell automation and maintain infrastructure documentation.
• Coordinate upgrades, patching, and vulnerability remediation across IT teams.

Skills

VMware vSphere

Windows Server

Active Directory

Microsoft 365

PowerShell

Education

Bachelor’s degree in CS/IT

Associate degree in CS/IT + 4 years

Equivalent education/experience

Tools

VMware vCenter/ESXi

SAN storage

SRM/RecoverPoint

Commvault

Exchange Online

SharePoint Online

Job description

About Us

The State Bureau of Investigation’s mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence.

Description of Work

The North Carolina State Bureau of Investigation (SBI) is searching for a highly skilled and innovative IT professional to serve as a Systems and Infrastructure Specialist and play a critical role in supporting the agency's complex enterprise technology infrastructure. Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands‑on engineering, optimization, and operational stability of the SBI's complex and dynamic enterprise systems and software infrastructure. Working closely with IT leadership to implement architectural strategies, this position performs high‑level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software. This position is distinguished by its focus on developing innovative solutions for interfacing evolving software products and mitigating user impact during system changes. While carrying no direct supervisory duties, the role plays a key technical leadership role in managing system upgrade lifecycles, testing configurations, and ensuring day‑to‑day operational support meets the agency's rigorous performance requirements.

Key Responsibilities

• Working with enterprise infrastructure technologies, including VMware vSphere, Windows Server, Active Directory, and Microsoft 365, to administer, maintain, troubleshoot, and support enterprise systems and services.
• Designing and implementing VMware vSphere virtual infrastructure solutions, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation to support enterprise workloads.
• Creating and maintaining virtual machines, server configurations, infrastructure services, and system resources while managing provisioning, configuration, and lifecycle operations across virtualized environments.
• Utilizing Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, user accounts, licensing, permissions, authentication, and tenant configurations.
• Developing technical standards, PowerShell automation, system documentation, operational procedures, and infrastructure improvements to enhance efficiency, security, and service reliability.
• Coordinating infrastructure maintenance, VMware and Windows Server upgrades, Microsoft 365 service changes, patch management, vulnerability remediation, and technical support activities across IT teams.

Position/Physical Requirements

Must be a U.S. citizen due to security requirements for accessing SBI applications to which the person in this position must have access. Once new employee is acclimated he or she will go into rotation for on‑call after hours. Must reside within 1 hour of the SBI’s main campus at 3320 Garner Road, Raleigh, NC to support on‑call responsibilities and emergency response needs.

Knowledge, Skills, and Abilities / Management Preferences

Considerable knowledge of enterprise IT infrastructure, including multi‑user computer systems, virtualized environments (VMware vCenter/ESXi), storage area networks (SAN), data center hardware, and enterprise software platforms such as Microsoft 365, Exchange, and Varonis. Considerable knowledge of system administration, performance optimization, and disaster recovery, including system dependencies, network communications, root‑cause analysis, capacity planning, performance monitoring, and recovery solutions (SRM, RecoverPoint, Commvault) to support 24x7x365 system availability. Demonstrated experience implementing and maintaining complex enterprise systems, including translating infrastructure architectural strategies into operational configurations, managing technical upgrades, troubleshooting system issues, and minimizing operational disruptions. Demonstrated ability to communicate effectively and collaborate across technical teams, including documenting technical procedures, coordinating system changes, and establishing effective working relationships with internal stakeholders, application owners, and external vendors.

Salary Range

$81,504 - $97,074 (Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.)

IMPORTANT NOTE

This posting closes at 11:59:59 PM the night BEFORE the End Date listed.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Bachelor’s degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND three years of progressive experience in systems software programming; OR Associate degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND four years of progressive experience in systems software programming; OR Equivalent combination of education and experience.

Equal Employment Opportunity

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Join a Team

SBI supports pay equity for women, establishes paid parental leave for birth, adoption, and foster care, and implements fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.