Systems Engineer, Senior - Engemann Admin Student Health

Veterans in Healthcare; Los Angeles (CA); On-site; USD 100,000 - 165,000; Full time

Job summary

USC Care Medical Group in Los Angeles seeks a Senior Systems Engineer to lead complex IT initiatives across multi-platform environments. You will partner with stakeholders to design, implement, and maintain secure, high-performing systems while ensuring compliance with security directives.

The role requires strong analytical and communication skills, over seven years of experience, and ability to manage multiple projects with cross-functional teams. This is a full-time, exempt position.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 7+ years of experience supporting and implementing technology environments.
• Strong analytical and problem‑solving skills for complex technical challenges.
• Excellent communication and collaboration across teams.
• Ability to deliver high quality customer service while balancing priorities.
• Experience presenting technical information and influencing stakeholders.

Responsibilities

• Provides architectural recommendations and implements strategic IT solutions.
• Monitors emerging technologies and assesses applicability for future architecture.
• Leads capacity and performance analysis for batch and online environments.
• Designs and proposes solutions for complex service requests and incidents.
• Oversees implementation of solutions and ensures project deliverables.
• Ensures security requirements are integrated into project plans.
• Oversees security of desktops and servers in coordination with HIT ITS teams.
• Coordinates with IT staff and partners across functions on dependencies.
• Partners with clients and vendors to manage risks and communicate options.
• Prepares comprehensive technical documentation for knowledge transfer.
• Mentors junior team members and supports tool adoption.
• Coordinates patching and vulnerability remediation on assigned systems.
• Oversees user accounts and access management; enforces security policies.

Skills

System architecture

Cross-functional leadership

Security compliance

Project management

Communication skills

Troubleshooting

Education

Bachelor's Degree in Computer Science or related field

Tools

Diagnostic tools

Administrative tools

Job description

Systems Engineer, Senior - Engemann Admin Student Health - Full Time 8 Hour Days (Exempt) (Non-Union)

Los Angeles, CA

Job ID REQ20178338 Category Keck Medicine of USC

Helpful Information for Applicants

External Applicants Internal Applicants (Current USC Employees)

The Systems Engineer, Senior serves as a technical project leader and subject matter expert, responsible for driving complex IT initiatives that enhance the Keck Medicine of USC's multi-platform system environment. This role oversees the planning, design, and execution of solutions that address critical business and technology challenges. Working across IT disciplines and with business stakeholders, the Systems Engineer, Senior ensures that systems are architected, implemented, and maintained to deliver reliable, secure, and high-performing services.

Departmental Specific Summary

Essential Duties

• Provides architectural recommendations and implements strategic solutions to resolve IT system challenges stemming from database, infrastructure, or distributed system constraints.
• Monitors emerging technologies and industry developments, assessing applicability and making recommendations for adoption to strengthen future system architecture and project outcomes.
• Leads system capacity and performance analysis for both batch and online environments; develops and maintains data and process models to inform architectural planning and system optimization. Conducts capacity planning and performance analysis to guide system optimization and propose architecture improvements.
• Analyzes, develops, and proposes solution designs for complex service requests, incident reports, and system issues, ensuring timely resolution within project and organizational objectives. Leads analysis and solution design for major service requests, incident resolutions, and system enhancement projects.
• Oversees the implementation of solutions, ensuring technical accuracy, adherence to timelines, and successful project outcomes. Implements and/or supervises the implementation of solutions, ensuring project deliverables are met and that system, database, or performance issues are effectively addressed.
• Ensures compliance with organizational security directives by integrating security requirements into project planning and execution. Integrates software security directives from HIT Information Security departments into project plans and system implementations to ensure compliance and risk mitigation.
• Provides oversight and strategic recommendations for the technical security of desktops and servers, coordinating with HIT Security and ITS IT Security to align with enterprise initiatives. Oversees the maintenance and update of departmental firewalls in alignment with ITS IT Security initiatives, ensuring secure system configurations.
• Coordinates with IT staff across functions and partners with cross-functional IT teams to manage dependencies, resolve technical challenges and issues, and ensure effective communication and alignment on project deliverables throughout project lifecycles.
• Partners with clients and vendors to foster strong working relationships, proactively identifying risks or issues that could impact business operations; develops and presents solution options, manages expectations, assesses risks, and proposes strategic solutions that support business operations.
• Prepares, produces, and maintains comprehensive technical documentation, including system designs, technical specifications, project deliverables, and related documentation to support ongoing project work and knowledge transfer.
• Mentors, trains, and develops new team members, fostering technical growth, building project readiness, and ensuring effective use of tools and support software within the environment.
• Coordinates system patching and vulnerability remediation as part of broader infrastructure improvement initiatives and applies patches and remediates vulnerabilities on assigned systems.
• Oversees administration of user accounts and access management on assigned systems, ensuring security policies are upheld and access issues are resolved efficiently.
• Performs other duties as assigned.

Required Qualifications

• Req Bachelor’s Degree Bachelor’s degree in Computer Science or a related field
• OR the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.
• Req 7 years experience supporting and implementing technology environments.
• Req Proficient in the use of diagnostic and administrative tools to support project execution and systems oversight.
• Req Strong analytical and problem-solving skills applied to complex technical and project challenges.
• Req Demonstrated ability to deliver high-quality customer service while balancing competing priorities.
• Req Excellent communication (oral and written) and interpersonal skills, with the ability to collaborate across teams and stakeholders.
• Req Skilled in evaluating multiple solution paths and recommending the most effective approach within project and organizational guidelines.
• Req Adept at presenting technical information, gaining stakeholder buy-in, and influencing decision-making to ensure successful outcomes.
• Req Exercises sound judgment to make timely, policy-aligned decisions in dynamic environments.
• Req Capable of managing and prioritizing workload across multiple concurrent projects to meet evolving deadlines.
• Req Provides after-hours and weekend support for service-related issues, ensuring minimal impact on business continuity.
• Req Proficient in the use of diagnostic and administrative tools to support project execution and systems oversight.

Required Licenses/Certifications

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. The annual base salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.