Process Architect, Senior - Value Improvement Office - Full Time 8 Hour Days (Exempt) (Non Union)

University of Southern California; Los Angeles (CA); On-site; USD 100,000 - 165,000; Full time

Job summary

University of Southern California seeks a Senior Process Architect to lead hospital process redesigns, applying lean design principles and driving performance-improvement projects. You will collaborate with executives, develop dashboards, and mentor junior architects to build a culture of continuous improvement.

Responsibilities include planning, data analysis, cross-department coordination, and cost optimization, with a strong focus on patient care quality and operational efficiency.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree required.
• Preferred: MHA or MBA.
• Minimum 3 years combined education/experience.
• Experience in performance improvement and lean principles/tools.
• Strategic planning and critical thinking for problem solving.
• Excellent customer service behavior.
• Excellent verbal and written communication skills.
• Fire Life Safety Training (LA City); obtain within 30 days if not on hire.
• Preferred certification - Lean Six Sigma Black Belt.

Responsibilities

• Create detailed project plans with department leadership and ensure projects stay within scope.
• Ensure procedures meet regulatory standards and hospital policies.
• Gather and analyze data to prepare reports for hospital leadership and develop dashboards for KPIs.
• Lead initiatives to redesign hospital processes to improve efficiency and reduce costs; lead PI activities.
• Collaborate with departments to resolve resource-related issues and maintain stakeholder communication.
• Analyze financial data to support hospital investments and strategic initiatives; ensure cost-effectiveness.
• Mentor and develop junior team members to foster continuous improvement.
• Perform other duties as assigned.

Skills

Strategic planning

Critical thinking

Communication skills

Customer service

Education

High School or equivalent

Bachelor’s Degree

MHA or MBA

Job description

The Senior process architect will lead system redesign initiatives in the organization, promoting operational excellence and driving strategic improvement projects. This role will play a critical part in transforming our operational efficiency and delivering significant improvements in patient care quality and organizational performance. This advanced-level candidate will display recognized leadership, superior organizational and analytical skills, and the ability to collaborate effectively with the executive team to complete facility projects on time and within expectations. The scope of activities for the Senior process architect includes fostering collaborative customer relationships, implementing lean design principles, developing business solutions with stakeholders, managing performance improvement projects integration, and analyzing data obtained to ensure accurate and actionable conclusions. This role will also spearhead innovative initiatives and lead change management efforts to ensure the successful adoption of new processes and technologies. The Senior Process Architect will act as the senior member of the team, providing mentorship and professional development to junior process architects, thereby fostering a culture of teamwork and continuous improvement.

Essential Duties

1. 1. Responsible for creating detailed project plans with department leadership (Directors, A.A, Executives, Chiefs) and ensuring that all projects are completed within scope. a. Creating, revising, updating project charters, project plans, etc.
2. 2. Ensures all procedures meet regulatory standards and hospital policies.
3. 3. Gathers and analyzes data to prepare clear, comprehensive reports for hospital leadership, and develops dashboards to track key performance indicators. a. Create dashboards, action plans, project proposals, that could have the possibility to change project direction as cost or resources for the benefit of organization.
4. 4. Leads initiatives to redesign hospital processes, aiming to improve efficiency and reduce costs by implementing innovative solutions. a. Lead GEMBA, Kaizen and other PI related activities
5. 5. Works with different departments to resolve resource-related issues and ensures smooth communication between all project stakeholders.
6. 6. Analyzes financial data to support decision-making for hospital investments and strategic initiatives, ensuring they are cost-effective.
7. 7. Provides mentorship and professional development to junior team members, fostering a culture of continuous improvement.
8. 8. Perform other duties as assigned.

Qualifications

• Req High School or equivalent
• Req Bachelor’s Degree
• Pref Degree MHA or MBA.
• Req 3 years; Combined education/experience as substitute for minimum experience
• Previous performance improvement experience and knowledge lean principles, tools and techniques.
• Req Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Req Demonstrate excellent customer service behavior.
• Req Demonstrates excellent verbal and written communication skills.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certification - Job Relevant Lean Six Sigma Black Belt

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties.

The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual base salary range for this position is $99,507.00 - $164,559.00.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

We provide reasonable accommodations to applicants and employees with disabilities.

Inquiries will be treated as confidential to the extent permitted by law.

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Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.