Systems Engineer – Mitel MiVoice Business

Structured Communication Systems Inc; Oregon, Northern (WI, KY); Hybrid; USD 74,000 - 114,000; Full time

Job summary

Structured Communication Systems Inc. is hiring a Systems Engineer (Mitel MiVoice Business) to install, configure and support Unified Communications in Oregon or Washington.

The role requires strong networking, VoIP, and project management skills, with a focus on delivering reliable UC solutions for customers. The candidate should have a technical bachelor’s degree or 5–7 years of related IT experience, knowledge of Juniper, Cisco, ADTRAN and Mitel technologies, and be able to travel to client

Qualifications

• Bachelor’s degree in a technical field or 5–7 years of related IT networking/communications experience.
• Significant experience with networking tech: VLANs, Spanning-Tree, NAT, and IP technologies.
• Strong Windows Server, Active Directory, Group Policy, and network troubleshooting skills.
• Experience with VoIP technologies (G.711, G.729, SIP, PRI).

Responsibilities

• Designs, installs, configures, troubleshoots and manages Unified Communications solutions.
• Diagnoses and resolves hardware, software, or network issues; replaces defective components.
• Interfaces with end-users to design and implement UC solutions.
• Develops solution implementation plans and translates business requirements into specs.
• Prepares SOWs and provides project management support as needed.
• Communicates value proposition and supports pre-sales technical activities.

Skills

Unified Communications

Project management

Troubleshooting

Customer management

Networking

Education

Bachelor's degree in technical field

Tools

Cisco

Juniper

ADTRAN

Mitel

Job description

Configure, install, support and manage customers’ Unified Communication systems with skill and service excellence.

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets and providing information security and governance.

Structured has an immediate opening for a Systems Engineer (Mitel MiVoice Business) to join our team located in Oregon or Washington.

The Systems Engineer (Mitel MiVoice Business) is responsible for the installation, configuration, and support of an organization’s Unified Communication systems. This includes (but is not limited to) the following tasks: the maintenance of network hardware and software; monitoring systems to ensure network availability to all system users; and performance of necessary maintenance in order to support systems’ availability while coordinating with other network and server specialists.

Compensation: $73,500.00 – $114,000.00 (annually)

(Must maintain a valid driver’s license and motor vehicle insurance – at least equal to the state’s minimum coverage requirements.)

Essential Duties and Responsibilities

An individual must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Designs, installs, configures, troubleshoots and manages Unified Communications solutions.
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system issues, and replace defective components when necessary.
• Interfaces with end-users for the purpose of designing and implementing Unified Communications solutions.
• Translates business requirements into functional/technical specifications.
• Develops solution implementation plans for customers.
• Responsible for creating alternative designs to satisfy performance and cost criteria for customers.
• Identifies and corrects faults and provides resolution of complex problem tickets escalated from Structured’s help desk.
• Effectively communicates Structured’s value proposition through Power Point presentations, proposals, and development of collateral as needed to drive the sales and branding of Structured.
• Assists sales personnel with pre-sales technical support.
• Supervises and checks the status of projects and work assignments.
• Documents designs and scopes projects in a clear, concise and accurate manner.
• Supports and provides knowledge transfer to customers.
• Provides input for professional service statements of work (“SOW”) and create SOWs as directed and provide project management services (as needed).
• Responsible for translating business requirements into functional/technical specifications.
• Additional duties as assigned.
• Promotes and maintains a high standard of customer service at all times.
• Exceptional technical background and extensive experience in complex, heterogeneous networking environments.
• Excellent project management, project scoping, troubleshooting, problem resolution, documentation and customer management skills required.
• Ability to provide appropriate feedback to management on process improvement suggestions.
• Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs.
• Ability to maintain and continually develop accurate product and application knowledge.

Education and Experience

Bachelor’s degree (B. A. or B.S.) from four-year college or university in a technical field is desired, or a minimum of 5 – 7 years related experience and/or training; or equivalent combination of education and industry experience in IT Networking and Communications technologies.

• Significant experience with technologies from the following manufacturers: Juniper, Cisco, ADTRAN, and Mitel (ShoreTel).
• Significant field experience and expert knowledge of data networking and IP technologies, including: VLAN configuration, Spanning-tree, and NAT.
• Significant experience working with technologies from Microsoft, including: Windows Server 2003/2008, Active Directory and Group Policy, troubleshooting applications installed on both end-user PC’s and servers, and performing packet captures and analysis using appropriate tools (such as WireShark, etc.)
• Experience with VoIP technologies, including: G.711, G.729, Voice Gateways, SIP, PRI, and Analog cross-connects.

General Office Computer Skills

To perform this job successfully, an individual should be an experienced user of the Microsoft Office Suite and have experience with customer relationship management (CRM) tools, such as Salesforce.

Language Skills

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, stand, sit or step up to access equipment within a data center environment; use hands to, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, crouch and twist. The employee will occasionally lift and/or move up to 50 pounds

Working Conditions

The working conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in both a general office environment, as well as a data center environment. Within the general office environment both the lighting and temperature are generally moderate. The data center environment is generally cool in temperature and the lighting is moderate; the noise level in the data center environment is generally loud.

Must have a valid Driver’s License and motor vehicle insurance (at least equal to the state’s minimum coverage requirements), as well as the ability to travel to customer locations and other destinations for short to medium term projects. This position may also require an adjusted work schedule and evening hours in order to meet or attend vendor/customer needs, as well as the flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.

Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged.

***We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas.***

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.*