Systems Engineer Level 1 - Endpoint

Cintas Corporation; Mason (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

ESOP

Paid time off

Job summary

Cintas Corporation is seeking a Systems Engineer Level 1 - Endpoint in Mason, OH to administer and support M365 environments, focusing on Exchange Online, SharePoint, Teams, and cloud-based collaboration tools. The role involves troubleshooting complex issues, coordinating multiple projects, and mentoring support teams to ensure readiness and security.

Responsibilities include managing Exchange Online mail environments, generating usage reports, and driving platform optimization.

Qualifications

• 5+ years of IT experience
• Experience in M365 Administration and Office 365 tools
• PowerShell proficiency preferred

Responsibilities

• Troubleshoot and resolve complex M365 issues within SLAs.
• Monitor production environments for quality, capacity, and readiness for deployments.
• Verify transition acceptance criteria and production readiness prior to deployments.
• Plan, prioritize, and manage multiple projects with evolving requirements.
• Support Exchange Online mail environments and provide Tier III assistance.
• Generate Office 365 usage reports and recommend optimizations.
• Mentor support teams and collaborate with stakeholders to address business needs.

Skills

M365 Administration

PowerShell scripting

Exchange Online

SharePoint

Teams administration

Email security

Education

Bachelor's degree preferred

High School Diploma/GED

Tools

Proofpoint

Job description

Job Title

Systems Engineer Level 1 - Endpoint

Location

Mason, OH, US, 45040

Job Description

The Systems Engineer Level 1 - M365 is responsible for administering and supporting M365 environments, with a strong focus on Exchange Online, SharePoint, Teams, and cloud-based collaboration tools. The position involves troubleshooting complex technical issues, managing multiple projects, and collaborating with cross‑functional teams to optimize platform performance and drive cloud adoption. In addition, the role requires mentoring support teams and proactively ensuring system readiness and security.

Key Responsibilities

• Troubleshoot and resolve complex M365 technical issues, ensuring compliance with service level agreements.
• Monitor production environments to uphold quality, capacity, and readiness for new system implementations.
• Verify transition acceptance criteria and production readiness prior to system deployments.
• Plan, prioritize, and manage multiple projects, adapting to evolving business requirements.
• Support and manage Exchange Online mail environments, delivering Tier III technical assistance.
• Generate Office 365 usage reports and provide actionable recommendations for platform optimization.
• Mentor support teams and collaborate with stakeholders to address business needs and recommend solutions.

Skills / Qualifications

• Experience working within a team environment, specifically in Collaboration Services, with a group of 11 members including full‑time employees and contractors.
• Comprehensive knowledge and hands‑on experience with all Office 365 tools, including ownership of platform features commonly found in the O365 “waffle.”
• Proficiency in managing and supporting Email and SharePoint environments, including the development of SharePoint sites.
• Experience with Proofpoint email security solutions.
• Demonstrated ability in Microsoft Teams administration.
• Advanced PowerShell scripting skills for automation and administration tasks.
• Strong understanding and practical experience in Cloud M365 environments.
• Ability to proactively monitor and maintain environments to prevent issues and ensure optimal technology performance.
• Experience providing Level 3 support, including handling escalations from service desk to end‑user services.
• Capability to train and mentor lower‑level teams to reduce escalation rates.
• Excellent soft skills, including communication, teamwork, and problem‑solving, essential for collaborating across teams.
• Proven ability to contribute to raising standards within the team and driving initiatives to transition environments fully to the cloud.
• Role excludes server management responsibilities.

Required Education and Experience

• High School Diploma/GED; Bachelor’s Degree preferred.
• Minimum 5 years of experience in Information Technology.
• Minimum 3 years of experience with M365 Administration and demonstrated knowledge of Microsoft Office Suite of products.
• Proficiency with PowerShell preferred.

Benefits

• Comprehensive medical, dental, and vision benefits with premiums below the national average; four different medical plan options available, one at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and an Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance – 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.