Systems Engineer III, Day Shift, Information Technology

Adventist HealthCare; Gaithersburg (MD); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Free Employee parking

Tuition Reimbursement

Employer retirement contribution and 3

EAP support

Job summary

Adventist HealthCare's Information Technology team seeks to hire an experienced Systems Engineer III who will support the infrastructure and application portfolio across the enterprise.

The role emphasizes on-call support, incident resolution, documentation of architectures, PMBOK and ITIL practices, and collaboration with end users, vendors and other IT teams to deliver secure, reliable technology solutions for a 40-hour work week in a full-time daytime schedule in Maryland.

Qualifications

• Bachelor’s degree in computer science or information technology preferred

Responsibilities

• Perform service operational tasks including handling support requests and incidents
• Maintain daily maintenance and support of infrastructure platform and applications
• Provide 24x7 on-call support and SLA adherence
• Investigate interoperability issues and develop risk mitigation plans
• Configure, troubleshoot and maintain all layers of infrastructure and applications with end users
• Document architectures, diagrams and configuration details
• Follow PMBOK and ITIL principles in planning and design
• Assist with data gathering and development of technical reference architectures

Skills

Windows Server/Desktop

COTS applications

Education

Bachelor’s degree in computer science or information technology

ITIL Foundations

ProfessionalIT certifications (server/storage/infrastructure)

Tools

Microsoft Windows Server

SQL Server

Active Directory

Azure

VMware

Citrix XenApp/XenDesktop

Job description

Support Center

Adventist HealthCare's Information Technology team seeks to hire an experienced Systems Engineer III who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Systems Engineer III You Will

• Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems
• Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio
• Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements
• Provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures – including 24x7 on call support
• Investigate infrastructure platform and application portfolio interoperability issues and develop risk mitigation plans for existing and new applications
• Work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications
• Maintain detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations
• Document operational and support procedures to ensure the overall integrity of infrastructure platform and applications.
• Follow PMBOK best practices in the implementation and transition of infrastructure platform and application implementations
• Participate in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations Facilitate conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms
• Follow change and release management processes
• Follow PMBOK and ITIL principles in the planning and design of infrastructure platform and application implementations
• Assist with requirements data gathering and analysis as needed
• Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies
• Review infrastructure platform and application changes for the environment and provide input on the technical impact of the changes
• Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
• Schedule and participate in reviewing vendor solutions to address workflow requirements of the business and clinical departments
• Provide expertise to identify and translate business workflow into infrastructure platform and application configuration requirements.

Qualifications Include

• Bachelor’s degree in the field of computer science or information technology is preferred
• 5+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment
• 5+ years in depth experience with supporting general COTS based applications
• 3+ years of experience working in the healthcare industry is preferred
• 3+ years of experience working with clinical applications is preferred
• Network + or similar certification required
• A+ or similar certification required
• ITILv3 Foundations is preferred
• At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)

Work Schedule

Employment Type: Full Time

Hours per Week: 40 Hours

Typical Daily Schedule: 8:00AM- 5:00PM Monday- Friday

Shift Type: Day Shift

Pay Range

$89,356.80 - $134,035.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We Do This By Offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.