Systems Engineer III

Tyto Athene, LLC; Annapolis (MD); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

Professional development reimbursement

Parental leave

Job summary

A leading government contractor in Annapolis is looking for a Systems Engineer III to join their expert team supporting mission-critical communications systems. The ideal candidate will possess a Technical Master’s Degree and six years of related experience or an Associate's Degree and ten years of experience in IT systems. Responsibilities include training customers, configuring devices, and maintaining various unified communication systems. The position offers a comprehensive benefits package, including health insurance and 401(k) matching.

Qualifications

• Master’s Degree with six years of experience or Associate's Degree with ten years of experience.
• Experience in systems engineering or related IT platforms preferred.
• Required TS/SCI with Full Scope Polygraph.

Responsibilities

• Prepare operational guides and train customers on UC systems.
• Provide troubleshooting and maintenance for UC systems.
• Coordinate hardware installations and configure control systems.

Skills

Technical background in IT systems

Experience in telecommunications

Analytical skills

Problem-solving

Education

Technical Master’s Degree

Degree in Computer Science or Engineering

Job description

Description

Tyto Athene is searching for a Systems Engineer III to join a team of expert engineers and technicians supporting a mission critical high profile government customer. The Unified Communication (UC) Systems Engineer incorporates a systems engineer approach for design, installation, interoperability and maintenance of Telephony, Video Teleconferencing, Chat, IPTV, Digital Signage, Mass Notification, LMR and AVMM architecture. The Unified Communication (UC) Systems Engineer incorporates a systems engineer approach for design, installation, interoperability and maintenance of Telephony, Video Teleconferencing, Skype and AVMM systems. The UC Systems Engineer is also responsible for incorporating commercial products and interfaces in of developmental and operational UC systems.

Responsibilities

• Prepare operational guides
• Train Government customers in proper use of UC systems
• Provide support for implementation, troubleshooting and maintenance of UC systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of UC systems
• Provide assistance to users in accessing and using UC systems
• Documents hardware software configuration management processes and procedures
• Coordinate hardware installations across multiple sites
• Maintain and develop the environment for hardware and software product build, staging, testing and integration
• Apply concepts and define and implement hardware and software configuration management processes and procedures, such as creating product build scripts and procedures and integrate those scripts with the hardware and software build process
• Conduct analysis on UC systems by ensuring designs are cost efficient, able to be integrated, and reliable
• Communicate with the other engineering personnel to coordinate the interrelated design and assure project completion
• Designs, documents, and develops code for programmable devices
• Analyze complex hardware systems, hardware design, architecture, network design and other technical hardware issues
• Perform testing on equipment
• Provide hardware maintenance support, both preventative and remedial
• Deploy, install, and implement UC at Continental United States (CONUS) and Outside Continental United States (OCONUS)
• Conduct site surveys
• Streamline control system interfaces to be fully automated and maximizes user experience
• Configure control systems, communications devices and peripheral equipment
• Develop costing proposals for the program manager
• Perform telecommunications punch block installation and maintenance for serial copper data paths
• Interpret drawings, specifications, and other related documents
• Design a wide variety of UC solutions including multi-level security systems, enterprise level collaboration systems, conference rooms, classrooms, command centers, auditoriums, digital signage, and streaming
• Acts as equipment custodian and performs inventory asset management and accountability functions
• Assist in defining and implementing hardware and software configuration management processes and procedures, such as creating product build scripts and procedures and integrating those scripts with the hardware and software build process
• Interpret facility and UC drawings from architects and facilities program managers
• Organize and directs hardware and software version control processes and improve and maintain existing products
• Provide technical leadership to level 1 and level 2 contractor engineers
• Act as internal consultant providing technical guidance on complex projects
• Organize and direct hardware installations
• Develop UC installation schedules based upon equipment delivery, integration complexity, and customer priorities
• Prepare drawings documenting as-built configurations
• Organize and direct teams to address critical system failures
• Provides identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems
• Participates in analysis, design and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the development team

Qualifications

Required:

• Technical Master’s Degree and Six (6) years’ experience or Associates Degree and Ten (10) years of experience
• In lieu of an Associate’s Degree, an additional two (2) years’ experience is required for each area identified above
• Must have solid technical background with a focus on IT systems

Desired:

• Experience as a systems engineer, with telecommunication, engineering, computer networking, computer science, electronics or communications on one or more IT platforms is preferred
• A Degree in Computer Science, Computer Networking or Engineering, Electronics, Risk Management or a directly related field is required

Clearance:

• TS/SCI w/Full Scope Polygraph

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.