Systems Engineer I - Suwanee, GA

Matlen Silver; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Matlen Silver is seeking a Cloud Engineer I - OSC to support internal and customer computing systems with a focus on automation and continuous improvement. The role requires 24x7 shift availability within a Service Center model, tackling incident response, ticket management, and scheduled maintenance across Linux, Windows, and VMware platforms.

The ideal candidate has strong knowledge of virtualization, cloud technologies, and scripting with Python/PowerShell/Ansible.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Three or more years of progressive IT engineering experience.
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level.
• Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems.
• Proficient in basic network virtualization (NSX) firewall rule changes.
• Competent understanding of High Availability technologies and clustering.
• Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
• Competent understanding of basic networking technologies, concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

Responsibilities

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and upscale tickets according to policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Support VMware ESXi and similar technologies on various hardware platforms

Skills

Linux

Windows

VMware

AD/Exchange

NSX

High Availability

SMTP

DNS

SSH

SSL

Python

Ansible

PowerShell

JavaScript/REST

Education

Bachelor's degree or equivalent

Tools

VMware vSphere

NSX

Monitoring systems

Job description

The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and upscale tickets according to policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Support VMware ESXi and similar technologies on various hardware platforms
  

Basic Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
• Competent understanding of basic networking technologies, concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.
  

Preferred Qualifications

• Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
  

Knowledge, Skills And Abilities

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment