Systems Engineer (Hybrid / Greensboro, NC)

QHR Health, LLC dba Ovation Healthcare; Greensboro (NC); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Paid time off

401(k) match

Professional development

Company equipment

Job summary

Ovation Healthcare in Greensboro, NC is seeking a Systems Engineer to design, build, and support the end-user device infrastructure, including MEM, Windows 365 and Azure Virtual Desktop. The role performs lifecycle validation, assesses technical constraints, and ensures solutions meet IT architecture standards.

You will provide Tier III end-user support to field services, procure devices, and collaborate with staff on project plans, budgets, and schedules.

Qualifications

• 3+ years of Microsoft Configuration Manager for Win Intel devices.
• 3+ years desktop virtualization experience with Windows 365 / Azure Virtual Desktop.
• 3+ years Print Server Management experience.
• 3+ years Tier III support experience.
• 3+ years documenting system designs and procedures.
• Experience collaborating with staff to develop plans, costs, and schedules.
• Experience on-call rotation required.
• HIPAA awareness or compliance experience is a plus.

Responsibilities

• Plan and build end-user systems to support business needs.
• Design end-user information systems aligned with IT architecture.
• Validate lifecycle of End User systems and assess constraints.
• Monitor End User system performance to optimize IT resources.
• Design, implement, manage, and support end-user technologies.

Skills

Configuration management

Desktop virtualization

Tier III support

Documentation

Collaboration with staff

On-call availability

Education

Bachelor's degree in Computer Science/IS

Tools

Microsoft Endpoint Manager

Windows 365

Azure Virtual Desktop

Print Server Management

Mobile Device Management

Workspace ONE

Job description

About the Job Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

SUMMARY

The Systems Engineer plans and builds the organization’s systems end user device infrastructure, including both hardware and software. Working under moderate supervision, this position designs end user information systems that meet user needs and align with the overall IT architecture. The role is responsible for preparing lifecycle validation of systems and solutions to identify technical constraints and capabilities for the organization’s requirements. Designs, Implements, Manages and Support various End Point technologies for the organization and ITS Department. Some of the technologies are Microsoft End Point Manager (MEM) for Win Intel Devices, imaging, patching, software deployment, Mobile Device Management, Print and Print Server Management. Team works with hardware vendors to select standards that fit into the environment. Desktop virtualization for Windows 365 and Azure Virtual Desktop are within our scope. Provide Tier III End User support to Field Services and the organization. Procure, manage and deploy cellular devices and pagers. The EUD team’s mission is to design, implement and deploy an outstanding end user experience for the items within scope of the team.

JOB DUTIES

Plan and build the organization’s end-user systems, both hardware and software components, to support business requirements. Design End User information systems that align with user needs and the overall IT architecture under moderate supervision. Prepare lifecycle validation of End User systems and solutions to identify technical constraints and assess system capabilities relative to organizational requirements. Monitor operational End User system performance to maximize the utilization of IT resources and ensure efficient functioning. Design end user facing system architecture that meets current and future business needs. Designs, Implements, Manages, and Supports various technologies for the organization and ITS Department.

REQUIREMENTS

• Hybrid Position (Greensboro, NC) - Required to be within one hour of driving time from Moses Cone Hospital in Greensboro, NC
• At least 3 years of hands-on experience with Microsoft Configuration Manager for Win Intel Devices, imaging, patching, and software deployment.
• At least 3 years of hands-on experience with desktop virtualization for Windows 365 and/or Azure Virtual Desktop.
• At least 3 years hands on Microsoft Print Server Management experience.
• At least 3 years hands on providing Tier III support (detailed troubleshooting and resolving issues).
• At least 3 years hands on experience documenting and maintaining documentation of systems design, configurations, and operational procedures.
• Have experience collaborating with functional and operational staff and managers to understand information requirements and support the development of project plans, cost estimates, and schedules.
• Experience troubleshooting and resolving system issues as they arise.
• Experience keeping certification and/liscence required for position up-to-date with no expiration.
• Perform additional duties as reasonably required or assigned to support the organization’s IT goals.
• Candidate must be available to work On Call off hours support on a rotational basis with the rest of the team.
• As a plus, have hands on experience procuring, managing and deploying cellular devices and pagers.
• As a plus, have hands-on experience with Mobile Device Management, WorkSpace One preferred.

EDUCATION

Bachelor's degree in Computer Science, Information Systems or a related field and/or equivalent work experience.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This is a Hybrid position with mostly in office work with flexibility for reason to work remote and remote on call support to work remote. As such, for remote work the candidate must have: Reliable high-speed internet connection is required for all remote/hybrid positions. Access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Hybrid (Greensboro, NC) - Required to be within one hour of driving time from Moses Cone Hospital in Greensboro, NC

BENEFITS

The base compensation range for this position is: $87,669.63 - $131,504.44 Compensation ranges could be hourly or salary depending upon the exempt status of the posted position. Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure. Compensation is only part of Ovation's total compensation package.

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment

Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at [e-mail] for verification.

Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services - Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services- designed to provide scale and efficiency to hospital business operations.