Systems Engineer Application Support

Boehringer Ingelheim; Saint Joseph (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Boehringer Ingelheim in Saint Joseph, MO is seeking an experienced IT professional to deliver MES solutions for our manufacturing operations. You will partner with global teams to drive a cloud-native transformation using OpenShift, Kubernetes, Docker and Oracle integration.

The role emphasizes system lifecycle support, project leadership across sites, and collaboration with OT teams to integrate shop floor processes.

Qualifications

• Knowledge of IT infra (Windows/Linux, Citrix) and databases (Oracle/PostgreSQL).
• Multiple education paths with 1–4 years of IT/Business experience.
• Strong teamwork and ability to work in an international environment.

Responsibilities

• Lead MES projects and transform MES landscape toward cloud-native architecture.
• Collaborate with global MES team, OT teams, and shop floor systems.
• Provide incident and problem management for MES deployments.
• Document investigations in GMP/compliance and ensure audit readiness.
• Support MES templates, deployments, and integration points across regions.

Skills

Team collaboration

Problem solving

English proficiency

Education

Associate degree in Computer Science or MIS

Bachelor degree in Computer Science or MIS

Master degree in Computer Science or MIS

Relevant Business or IT experience

Tools

Docker

Red Hat OpenShift

Kubernetes

Oracle DB administration

Oracle / PostgreSQL

Job description

Description

Are you an experienced IT professional looking for a new challenge within an international pharmaceutical company? Then take the opportunity to become part of an exciting and energetic team!You will play a key role by delivering manufacturing execution solutions (MES) to support our manufacturing business. In this role you will build and maintain strong partnerships with different stakeholders. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

This role is located in our St. Joseph, MO office - close to the Kansas City area. We have a flexible schedule on site 2-3 days per week.

Duties & Responsibilities

• Together with our global MES team, you are working on the transformation of the existing MES landscape towards a cloud-native architecture based on OpenShift / Kubernetes and PostgreSQL, while also contributing to MES deployments involving Docker containerization and Oracle database integration to ensure a robust and scalable system architecture

• In addition, you contribute to the automation, integration, standardization, optimization and operation of the MES solutions to be implemented on the basis of our existing MES templates

• Support within the system life cycle (design, planning, implementation and run) of specific local and global manufacturing solutions

• Lead manufacturing execution implementation projects at our production sites on a global level in cooperation with other IT units and the business community

• Collaborate with OT teams to ensure seamless integration of MES with shop floor systems and a deep understanding of OT processes and data flows

• Support the basic creation and configuration of Master Batch Records (MBRs), with an understanding of their role in manufacturing and quality processes

• Provide incident and problem management support for MES deployments across all regions, ensuring timely resolution and continuous improvement of system reliability.

• Lead structured investigations into recurring or high-impact MES issues using methodologies such as root cause analysis (e.g., 5 Whys, Fishbone diagrams).

• Document all investigations in compliance with GMP and regulatory standards, supporting audit readiness and traceability.

• Analyze incident trends to identify systemic issues and propose improvements to MES templates, deployment strategies, or integration points.

• Facilitate cross-functional meetings to align stakeholders on investigation outcomes and next steps.

Requirements

• Knowledge of IT infrastructure technologies (Windows/Linux operating systems, Citrix) and database systems (Oracle / PostgreSQL)

• Associate degree in Computer Science or MIS with a minimum of 4 years experience; or Bachelor degree in Computer Science, or MIS, or related field with a minimum of 2 years of experience; or a Master degree in Computer Science, MIS, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years.

• Strong team player with the ability to learn, as well as have a solution-oriented approach and prefer to work in an international and intercultural environmentExcellent command of English language

For this role we are unable to sponsor the successful candidate for work authorization in the U.S. The successful candidate must be authorized to work in the U.S. without employer sponsorship.

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.

• Must be willing to take a drug test and post-offer physical (if required).

• Must be 18 years of age or older.

Desired Skills, Experience and Abilities

• Knowledge or first experience with Manufacturing Execution Systems (especially Körber PAS-X 3.2 or 3.3) Advantage but not required

• Understanding of OT environments and their role in pharmaceutical manufacturing, including data acquisition and control systemsIs nice to have knowledge of Docker or RedHat OpenShift / KubernetesIs.

• Experience with MBR design and lifecycle management within MES platforms, in regulated environments.

• Hands-on experience with Docker-based deployments and Oracle database administration or integration in manufacturing IT systems.

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.