Systems Engineer

Parasol Alliance; United States; Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Cell phone reimbursement

Internet reimbursement

Paid time off

Bonus opportunities

Job summary

Parasol Alliance, a technology solutions company serving the senior living industry, seeks a systems engineer to deliver Tier 3 support and drive system design for servers, virtualization, and email environments. You will solve complex issues, oversee client server management, and contribute to project tasks per client roadmaps.

The role emphasizes proactive issue resolution, strong communication, and excellent customer service.

Qualifications

• Five+ years of systems administration experience in an enterprise environment.
• Four+ years of experience in systems design, configuration and management.
• Experience with Active Directory, Azure, Microsoft Office Suite, Windows OS, file shares, printers/copiers, phone systems, Exchange; basic network desktop hardware support.
• Proactive resolution of issues.
• Excellent communication and customer service skills.

Responsibilities

• Tier 3 support for all client tickets.
• System design for servers, virtualization, and email environments.
• In-depth problem solving for servers and systems.
• Oversight of client server management.
• Act as engineer backup to the Engineering Manager as needed.
• Project implementation task work.
• Ticket resolution per the client SLA.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on phone and email.

Skills

Systems administration

Healthcare experience

Customer service

Problem solving

Communication skills

Tools

Active Directory

Azure

Microsoft Office Suite

Windows OS

Exchange

Job description

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

The systems engineer will be responsible for tier 3 support for Parasol’s clients. The systems engineer will support implementation of project task work as determined by each client’s project roadmap.

Responsibilities

• Tier 3 support for all client tickets.
• System design for servers, virtualization and email environments.
• In depth problem solving for servers and systems.
• Responsibility for oversight of client server management.
• Acts as engineer backup to the Engineering Manager as needed.
• Project implementation task work.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone and email.

Requirements

• Healthcare experience preferred, long-term healthcare support experience is a plus.
• At least five years of systems administration experience in an enterprise environment.
• At least four year’s experience working with systems design, configuration and management.
• Experience with multiple enterprise systems such as Active Directory, Azure, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network desktop hardware support.
• Proactive resolution of issues.
• Excellent communication and customer service skills are required.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
• Cell phone/internet reimbursement
• Responsible paid time off

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values

• Expertise
• Empathy
• Integrity

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

The pay range for this role is:

75,000 - 80,000 USD per year (Remote (United States))