Systems Engineer

Cyber Advisors; Richmond (VA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary based on skills and experience

Employer-paid Health and Dental Insurance

401(k) with employer matching

Paid time off for training

Job summary

Cyber Advisors is looking for a skilled Systems Engineer for their Richmond office. The role involves providing on-site and remote customer support, solving technical issues, and maintaining documentation. Candidates should have a bachelor's degree in Computer Science or equivalent, along with IT experience and relevant certifications.

The position offers a competitive salary, health insurance, vacation, and opportunities for career advancement.

Qualifications

• Strong troubleshooting skills across diverse environments.
• Ability to explain complex concepts to non-technical audiences.
• Proactive identification of process improvement opportunities.

Responsibilities

• Provide on-site and remote support to clients.
• Anticipate, diagnose, and solve hardware, network, and software problems.
• Maintain documentation for system configurations and procedures.

Skills

TCP/IP and networking fundamentals

Windows and macOS operating systems

VMWare/Hyper‑V

Firewalls, switching, and routing

Windows Server

Active Directory

Exchange

DNS and DHCP

MS Office 365 administration

Network security and anti-virus solutions

Education

Bachelor's degree in Computer Science or equivalent work experience

MD-102, AZ-104, FortiNet FCP or similar certifications

Job description

Systems Engineer

Cyber Advisors (CA), headquartered in Maple Grove, MN, is seeking an experienced Systems Engineer to be based in our Richmond office. CA is a steadily growing IT managed services provider (MSP) that specializes in a high‑quality, customer‑focused approach to designing, managing, and maintaining our customers’ IT environment.

You can learn more about us at https://cyberadvisors.com/.

This is a full‑time position. Working hours are Monday‑Friday with occasional evenings and weekends. Must have a valid driver’s license and reliable transportation.

Roles & Responsibilities

This full‑time hybrid position is located in the Richmond, VA metro area. Working hours are Monday‑Friday, 8 AM‑5 PM, with occasional evenings and weekends.

• Provide primarily on‑site and remote support to our clients.
• Proactively anticipate, pre‑empt, diagnose, and solve hardware, network, and software problems.
• Perform regular system updates and patch management to safeguard against vulnerabilities.
• Develop and maintain knowledge of customers’ specific business environments.
• Maintain documentation for system configurations, processes, and procedures.
• Require reliable transportation.

Technical Skills

• Strong knowledge of TCP/IP and networking fundamentals.
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Broad knowledge of hypervisor technologies (VMWare/Hyper‑V).
• Broad knowledge of firewalls, switching, and routing.
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
• Broad knowledge of MS Office 365 administration.
• Broad knowledge of workstation, server, and cloud backup solutions.
• Experience with network security, anti‑virus, and EDR/MDR solutions.

Qualifications

• Dedication to customer satisfaction and getting it right the first time.
• Ability to explain complex technical concepts to a non‑technical audience.
• Strong troubleshooting skills across a broad and diverse population and environment.
• Proactive identification of process improvement opportunities and adoption of new methods.
• Excellent verbal and written communication skills; ability to communicate clearly with all levels of the organization.
• Strong technical documentation skills with clear record‑keeping in ticketing and knowledge base systems.
• Appreciation of internal customer business goals, objectives, strategies, and needs.
• Strong multitasking and prioritization skills under aggressive targets and deadlines.
• Passion for great customer service.
• Long‑standing curiosity and love of technology.
• Ability to work with little or no supervision.
• High‑quality, detail‑oriented approach to work.
• Well‑developed organizational skills.
• Reliable and punctual.
• Quick to learn new technologies.
• Interest in building a long‑term career position.

Education & Certifications

• Bachelor’s degree in Computer Science or equivalent work experience.
• MD‑102, AZ‑104, FortiNet FCP, or similar certifications.
• 5+ years of IT experience (MSP experience preferred).

Compensation / Benefits

• Competitive salary depending on skills and experience.
• Vacation and PTO.
• Employer‑paid Health and Dental Insurance for CA employees.
• Great opportunities for career advancement.
• 401(k) with employer matching.
• Paid time off to train for continuing education.
• Disability and Life Insurance.