Systems Engineer

Desert-Financial-Credit-Unio; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

SwitchThink Solutions is a growing technology partner supporting Desert Financial Credit Union and other clients. The Systems Engineer will design and deliver integrated infrastructure across servers, virtualization, cloud, storage, and DR, leading projects from requirements to deployment.

You will partner with security teams and vendors to keep mission-critical environments secure, stable, and highly available, while mentoring staff and driving automation and documentation practices.

Qualifications

• Bachelor's degree in IT, CS, Information Systems, or related field preferred or equivalent.
• 6+ years in systems administration, infrastructure operations, or managed services.
• 6+ years supporting Microsoft Windows operating systems and enterprise infra technologies.
• 1+ years in MSP environment preferred.
• 1+ years supporting financial institutions or regulated environments preferred.
• 1+ years experience with Microsoft Azure preferred.
• Strong scripting with PowerShell and automation.
• Experience with DNS, DHCP, TCP/IP networking fundamentals.
• Microsoft, VMware, CompTIA or similar certifications preferred.

Responsibilities

• Design, build, implement, administer, and maintain infrastructure solutions across servers, virtualization, cloud, storage, and disaster recovery.
• Support Windows Server, virtualization platforms, Microsoft 365, cloud technologies, storage, backups, and enterprise apps.
• Lead infrastructure upgrades, migrations, and modernization while ensuring security, scalability, and business alignment.
• Monitor, troubleshoot, and resolve incidents per SLAs; perform maintenance and change management.
• Develop technical documentation, standards, procedures, and implementation plans; mentor team.
• Collaborate with security, vendors, and client stakeholders to keep environments secure and available.
• Identify opportunities for automation and continuous improvement.

Skills

Windows Server administration

Active Directory

Virtualization (VMware vSphere / Hyper

PowerShell automation

Microsoft 365 administration

Backup and recovery technologies

DNS/DHCP/TCP-IP networking

Azure

MECM/SCCM

MSP experience

Infrastructure monitoring tools

Automation and scripting

Security collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

PowerShell

VMware vSphere

Hyper-V

Microsoft 365 Admin tools

Job description

SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

What you will do here:

The Systems Engineer is an infrastructure engineering position within the Platform Operations team. It is responsible for designing and delivering integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms that support SwitchThink Solutions and our credit union clients. Working with the Systems Architect, the Systems Engineer turns architectural direction into technical designs and implementations, and it leads infrastructure projects from requirements through deployment. The role is the escalation point for complex, cross-platform issues and drives root-cause analysis to prevent recurring problems. It also develops scalable automation and infrastructure-as-code practices, maintains engineering standards, evaluates new technologies, and mentors systems administrators. The Systems Engineer partners with security teams, vendors, and client stakeholders to keep these mission-critical financial services environments secure, stable, and highly available.

Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.

Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.

Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives while ensuring solutions are secure, scalable, and aligned with business requirements.

Operational Excellence & Service Delivery

Monitor, troubleshoot, and resolve infrastructure-related incidents, requests, and performance issues in accordance with established service level objectives.

Execute maintenance, patching, change management, system lifecycle management, and operational support activities while maintaining system reliability and availability.

Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles to support operational effectiveness and service delivery.

Support cybersecurity, compliance, disaster recovery, and business continuity initiatives to maintain secure and resilient environments.

Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams to deliver exceptional client outcomes.

Identify opportunities for automation, standardization, and process improvement while continuously developing technical expertise and contributing to a culture of innovation and continuous learning.

What you will need:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Or equivalent combination of education and experience required.
• 6+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.
• 6+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.
• 1+ years of experience within a Managed Services Provider (MSP) environment preferred.
• 1+ years experience supporting financial institutions or highly regulated environments preferred.
• 1+ years experience with Microsoft Azure preferred.
• Working knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.
• Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper‑V required.
• Working knowledge of Microsoft 365 administration fundamentals required.
• Demonstrate competency with backup and recovery technologies required.
• Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.
• Strong communication skills to communicate clearly and professionally with technical and non-technical audiences required.
• MECM/SCCM preferred.
• Microsoft, VMware, CompTIA, or similar technical certifications preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.