Systems Engineer

IT360 Inc; Peoria (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance up to $500

Employer-paid group life insurance $/l

4% employer match on retirement

High-speed internet reimbursement $40

$40/month cellular phone allowance

8 paid holidays annually

Paid vacation: 5 days to start, 10 by

Safe Ride Home Program

Job summary

IT360, Inc. is seeking a Systems Engineer to join our growing team in Peoria, IL.

This in-person, client-facing role designs, implements, and supports customers' IT environments, delivering secure, scalable solutions tailored to client needs. You will work with Citrix, Microsoft, VMware and a range of technologies, providing advanced support, disaster recovery planning, and proactive system documentation while communicating progress and incidents to clients.

Qualifications

• IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE; Citrix CCEA/CCIA; Cisco CCNA; SonicWall CSSA; VMware VCP)
• Strong communication, diagnostic, and troubleshooting skills
• Ability to manage multiple tasks and shift priorities in a fast-paced environment
• Proficient with IT service delivery tools and remote support systems
• Self-motivated with a strong attention to detail and desire to learn

Responsibilities

• Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)
• Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools
• Support and manage disaster recovery and business continuity solutions
• Maintain WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)
• Document systems and provide technical consulting, reviews, and recommendations
• Communicate with clients regarding project progress, planned maintenance, and service incidents

Skills

Strong communication

Diagnostic & troubleshooting

Multitasking in fast-paced env

IT service delivery tools

Detail-oriented

Education

Professional IT certifications preferred

Tools

Citrix

Microsoft

VMware

Windows Server

Exchange

SQL

SharePoint

Office 365

Azure

Job description

Job Title: Systems Engineer

Location: Peoria, IL

Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position

Salary Range: $40,000 – $70,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers' IT environments. You will work with a variety of technologies to deliver secure, efficient, and scalable solutions tailored to client needs.

Key Responsibilities

• Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)
• Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools
• Support and manage disaster recovery and business continuity solutions
• Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)
• Document systems and provide technical consulting, reviews, and recommendations
• Communicate with clients regarding project progress, planned maintenance, and service incidents

Additional Duties

• Ensure a high standard of customer service and satisfaction
• Collaborate with team members and elevate complex issues as needed
• Gain a deep understanding of client business needs and how technology aligns with their goals
• Accurately track time, tasks, and expenses in the ticketing system
• Stay current with industry trends, tools, and certifications

Qualifications

• Professional IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE; Citrix CCEA/CCIA; Cisco CCNA; SonicWall CSSA; VMware VCP)
• Strong communication, diagnostic, and troubleshooting skills
• Ability to manage multiple tasks and shift priorities in a fast-paced environment
• Proficient with IT service delivery tools and remote support systems
• Self-motivated with a strong attention to detail and desire to learn

Compensation & Benefits

Salary: $40,000 – $70,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

• Health insurance allowance up to $500/month
• Employer-paid group life insurance policy valued at $100,000
• 4% employer match on retirement savings plan
  
• High-speed internet reimbursement up to $40/month
• $40/month cellular phone allowance
• 8 paid holidays annually
• Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
• Access to Safe Ride Home Program (Uber ridesharing)