Systems Engineer

HireArt, Inc.; Palo Alto (CA); Hybrid; USD 124,000 - 131,000; Full time

Benefits offered by this job

PTO and paid holidays

Flexible Spending Account

Disability & Life Insurance

401k

Job summary

HireArt, Inc. is seeking a versatile Systems Engineer to lead enterprise AI solutions on the Moveworks ServiceNow platform. You will own the delivery lifecycle from discovery to production launch, working with internal teams to onboard new AI initiatives and integrate with existing IT infrastructure.

The role requires hands-on Moveworks experience, strong communication, and the ability to balance architecture with hands-on execution. Hybrid work with three onsite days in Palo Alto, CA.

Qualifications

• Requires a bachelor’s degree in CS/IT or related field.
• 3+ years in a technical role (e.g., Engineer, Solutions Engineer, Architect).
• Recent hands-on Moveworks experience with onboarding, KB ingestion, and integrations.
• Experience designing, building, and launching full-stack workflows and automations.
• Proficiency with REST APIs, iPaaS, and automation technologies.

Responsibilities

• Own the full AI agent delivery lifecycle on Moveworks ServiceNow platform.
• Architect and develop Agentic AI solutions with internal stakeholders.
• Integrate Moveworks with enterprise systems securely and efficiently.
• Collaborate with engineering, product, and vendor teams on rollouts and feedback.
• Maintain and support core IT services, networks, servers, and cloud systems.
• Provide L2/L3 support and act as escalation point for complex issues.
• Identify opportunities to improve IT processes and reliability.

Skills

Strong communication

Independent problem solver

Collaborative mindset

Education

Bachelor's degree in CS/IT

Tools

Moveworks Platform

REST APIs

iPaaS

Workato

Azure Functions

AWS Lambda

ServiceNow Flow Designer

Job description

An Innovative Mobility Technology Company

Full time

Location

Work environment

In-person

Expected pay amount

90.00 - 95.00 USD Per Hour

Schedule

Monday-Friday, 9:00 AM-6:00 PM (hybrid, requiring three days per week onsite).

4 month contract

HireArt is helping our client find a versatile and self-driven Systems Engineer to lead the architecture and delivery of enterprise AI solutions while supporting core IT infrastructure and systems operations.

In this role, you'll serve as a full-stack owner for the Moveworks ServiceNow Platform, partnering with internal teams throughout the lifecycle of Agentic AI solutions, from discovery and architecture through integration, testing, implementation, and production launch. You'll also provide hands-on L2/L3 systems support, serving as an escalation point for complex IT infrastructure and operational issues.

The ideal candidate has recent hands-on Moveworks experience and can confidently onboard new teams, support knowledge base ingestion, integrate Moveworks with other enterprise platforms, and manage implementations from initial stakeholder discussions through launch. You're a strong communicator and independent problem solver who can balance strategic solution design with hands-on technical execution.

Work Location: This is a hybrid role based in Palo Alto, CA, through the end of January. The work location will then move to Santa Clara, CA, with the hybrid schedule remaining in place.

As a Systems Engineer, you'll:

• Own the full delivery lifecycle of AI agents on the Moveworks ServiceNow platform, including discovery, planning, solution architecture, development, tuning, testing, and production launch.
• Partner with internal customers to architect and develop high-impact Agentic AI solutions, helping teams identify new ways to apply AI and shape their AI roadmaps.
• Integrate the Moveworks ServiceNow Platform with enterprise systems in a secure, scalable, and performant manner to address complex business needs.
• Partner with engineering, product, and vendor teams, including Moveworks, on new rollouts while gathering customer feedback, evaluating emerging AI solutions, and informing technology decisions.
• Maintain, configure, and support core IT services, including networks, servers, virtualization, and cloud systems, while providing L2/L3 technical support.
• Serve as an escalation point for help desk and support teams, troubleshooting complex issues, identifying root causes, and driving timely resolution.
• Proactively identify opportunities to improve IT processes, procedures, and systems to strengthen operational efficiency and reliability.

Requirements

• A bachelor's degree or higher in computer science, information technology, or a related discipline
• 3+ years of experience in a technical role such as Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer
• Recent hands-on experience with Moveworks, including onboarding teams, knowledge base ingestion, enterprise integrations, and end-to-end solution implementation
• Hands-on experience designing, building, and launching full-stack workflows and automations
• Proficiency with REST APIs, iPaaS, and automation technologies such as Workato, Azure Functions, AWS Lambda, or ServiceNow Flow Designer
• Ability to work across multiple business functions and technical domains, quickly learn new technologies, and adapt to evolving requirements
• Ability to independently evaluate complex technical requirements, make sound decisions, and execute projects with minimal guidance
• Strong communication and collaboration skills, with experience contributing architectural designs, technical documentation, and knowledge across project teams
• PTO and paid holidays
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, 4-month contract position staffed via HireArt. It is a hybrid role requiring three days per week onsite and is available to candidates local to the Palo Alto, CA area. HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.