Systems Engineer

Helion Technologies

Northern (KY)

Hybrid

USD 85,000 - 115,000

Full time

11 days ago

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Job summary

Helion Technologies is seeking a Systems Engineer to troubleshoot and manage high-level client issues, serve as the top escalation point, and assist in design/implementation of client projects. You will oversee Windows Server, Exchange/M365, Azure, SharePoint, OneDrive, VMware/Hyper-V, and cloud security while coordinating with vendors and Account Managers.

The role emphasizes enterprise IT support, AI solution management, and strong collaboration with IT admins at client sites.

Qualifications

Experience troubleshooting and resolving complex client issues
Ability to escalate and coordinate resolutions with vendors
Familiarity with Windows Server, Exchange/365, and cloud services

Responsibilities

Analyzing client environments and recommending upgrades or third-party services.
Responding to and resolving issues escalated from Desktop Support.
Administering, installing and configuring Windows Server.
Managing Exchange and Microsoft 365 environments.
Managing Microsoft cloud services (Azure, OneDrive, SharePoint, Teams).
Managing VMware and Hyper-V environments.
Prompt response to executive client issues.
Coordinating top-tier issue resolution with vendors (DMS, ISP, proprietary software, PCI).
Providing updated action plans on ticket resolutions to Account Managers.
Managing security events from the SOC.
Performing client migrations for specified technologies or hardware.
Managing key client relationships and IT admin contacts.
Managing Enterprise AI solutions for end users and IT admins.

Skills

Troubleshooting

Escalation management

Vendor coordination

Education

Microsoft 365 Certified

Microsoft Azure Certified

CISSP

Tools

Active Directory

DNS

DHCP

DFS/UNC file shares

Group Policy

Exchange/Microsoft 365

Azure

OneDrive

SharePoint

Teams

VMware

Hyper-V

PowerShell

Power BI

Power Automate

Kaseya

Cisco Meraki

Job description

Job DetailsTravel Percentage: None

Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.

Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.

Primary Responsibility:

The Systems Engineer is primarily accountable for troubleshooting and managing emergency client issues that require advanced technical knowledge in the Service Desk. This role is the top tier of support for all client escalation points, contributes to the learning and development of all Desktop staff. This role may assist in the design and completion of both new and existing client projects.

Additional Responsibilities:

Analyzing client environments and making technical and business recommendations based on their aging hardware and opportunities from 3rd part services.
Accountable for responding to and resolving issues escalated from Desktop Support.
Administering, Installing, and Configuring Windows Server.
Managing Exchange and 365 environments.
Managing Microsoft cloud services (Azure, OneDrive, SharePoint, Teams).
Managing VMware and Hyper-V environments.
Prompt response and resolution of issues for client Executives.
Coordinating and resolving top tier issues with vendors: Dealer Management Systems (DMS), ISP Vendors, Proprietary software and PCI compliance.
Providing updated action plans on ticket resolutions to Account Managers that meet client expectations and our internal goals.
Manage security events reported from our SOC.
Perform client migrations for specific technologies or hardware.
Manage key client relationships and become a point of contact for the IT admins at those clients.
Managing Enterprise AI solutions for end users and IT admins.

Knowledge, Skills, and Abilities

Maintain, troubleshoot, and implement the following technologies

Active Directory