Systems Engineer

Procom Consultants Group; Lake Forest (CA); On-site; Full time

Job summary

A leading staffing and IT services firm seeks a Systems Engineer in Lake Forest, California. The role involves providing technical support and training for customers using specialized currency handling devices. Candidates must have a Bachelor's degree in Computer Science or equivalent experience, along with strong troubleshooting skills and effective communication abilities. The position is permanent and may require up to 30% travel. Spanish proficiency is a plus.

Qualifications

• Bachelor's degree in Computer Science required.
• 5+ years of related experience preferred.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Provide technical support during client meetings.
• Troubleshoot device issues reported by customers.
• Develop training documents for customers.
• Work as a liaison with overseas operations.
• Perform technical training for users.

Skills

Technical support

Problem troubleshooting

Customer communication

Training development

Hardware/software integration

Bilingual communication (Spanish)

Education

Bachelor's degree in Computer Science

5 years related experience

Tools

Excel

Word

Adobe

PowerPoint

Outlook

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian‑Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

On behalf of our client, Procom Services is searching for a Systems Engineer for a permanent opportunity in Foothill Ranch, California.

Systems Engineer Job Details

The System Engineer will provide technical support to new and existing customers in their efforts to successfully integrate the company’s currency handling device and/or palm vein scanner device into the target product and network/software application.

Responsibilities

• Technical support to sales team throughout the Americas
• Supporting major sales initiatives by attending client meetings and monitoring client project status.
• Supporting customer technical Q&A and issues via phone, email, on‑site
• Troubleshoot and replicate problems reported on device hardware and/or software platforms (including third‑party software installations and network/server connectivity infrastructure).
• Work as the technical interface liaison to overseas operations for detailed description of technical issues to ensure proper understanding by the product owner/engineering design team. Continue to track and support all issues to insure complete resolution and customer satisfaction.
• Develop, enhance and maintain technical training documents. Conduct technical training for customers and partners to include device theory of operation, software interface, troubleshooting, high‑level repair, preventative maintenance and general care of product.
• Work closely with local Product Management in the life cycle management of the product/device.
• Adhere to company policies, ISO requirements, 5S, safety, and quality workmanship.
• Customarily and regularly exercise independent discretion and judgment.

To Perform This Job Successfully

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B.S.) in Computer Science from an accredited college/university; or 5 years of directly related experience and/or training; or equivalent combination of education and experience.

Language Skills

Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Spanish speaking is a plus.

Computer Skills

Demonstrate ability to effectively use computer and applicable computer software. Advanced knowledge of Excel, Word, Adobe, PowerPoint, and Outlook required.

Travel

The Systems Engineer must be able and willing to travel (up to 30%) meeting and supporting customers and potential customers as required, both domestically and internationally. Willing to travel by plane to locations in other states and countries.

ASAP

Assignment Length

Permanent

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.