Systems Engineer

Bucks County Intermediate Unit

Doylestown (Bucks County)

On-site

USD 85,000 - 110,000

Full time

22 hours ago

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Job summary

Bucks County Intermediate Unit is seeking an IT professional to design, implement, support, and manage enterprise servers, systems, and managed services for Bucks IU and its districts.

Responsibilities include administration of Windows-based servers, cloud and on-premises services, backups, and virtualization with VMware, Hyper-V, and Nutanix, plus on-site and remote support and documentation.

Qualifications

Bachelor's degree from four-year college or technical school.
Significant knowledge of Microsoft Windows operating systems and hardware.
Experience with enterprise backup and virtualization.
Excellent organizational, project planning, and interpersonal communication skills.

Responsibilities

Design, implement, support, and manage enterprise servers, systems, and managed services.
Support computer hardware, devices, peripherals, equipment, and operating systems.
Interact with vendors, contractors, consultants, and service providers.
Create and maintain technical documentation.
Lead enterprise technical initiatives and projects within budgets and timelines.
Provide on-site and remote technical support; on-call 24/7/365 as needed.
Configure devices for network connections and manage server/storage environments.

Skills

Windows OS

Server administration

Network troubleshooting

Documentation

Communication skills

Education

Bachelor's degree in CS or related field

Tools

Microsoft Azure

Office 365

Intune

JAMF

Rubrik

Veeam

VMware

Hyper-V

Nutanix

Job description

Job Description

Job Summary: Design, implement, support, and manage enterprise servers, systems, and managed services. Provide technical support, training and troubleshooting for IU staff; support computers, servers, systems, and managed services for Bucks IU and its constituent districts.

Job Description

Essential Functions

Design, implement, support, and manage enterprise servers, systems, and managed services.
Support computer hardware, devices, peripherals, equipment, and operating systems.
Directly interact and coordinate support and projects with technical vendors, contractors, consultants, and service providers.
Design and implement client lifecycle solutions for server, desktop, and mobile platforms including Microsoft System Center, Microsoft Intune, and JAMF for Windows and Apple iOS platforms.
Oversee the design and maintenance of cloud-based solutions including Microsoft Azure, Office 365, Intune, Google Suite, and other platforms.
Serve as the lead for consultative support to districts and other contracted customers.
Administer and maintain various backup solutions, including Rubrik and Veeam.
Administer and maintain various server virtualization systems, including VMWare, Microsoft Hyper-V and Nutanix.
Administer and maintain enterprise infrastructure including physical and virtual server hosts.
Design, implement, and support enterprise storage solutions including SAN platforms.
Assist with the support of the Regional Wide Area Network (RWAN) and associated systems.
Create and maintain excellent technical documentation.
Oversee the design and maintenance of Active Directory and Microsoft Entra Active Directory infrastructure.
Assist with the creation and execution of technical bids and service contracts.
Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365, as needed.
Design and coordinate the team-effort to build and maintain program-specific application and device images for server, desktop and mobile devices.
Present at/represent Bucks IU at regional, statewide, and national events, conferences, and workshops.
Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
Provide technical support contact for conference rooms, audio visual equipment, and video conferencing systems, as needed.
Provide timely recommendations to improve technical services.
Create and deliver technical training schedules, content, and programs.
Lead enterprise technical initiatives and projects according to specified budgets, timelines, and expectations.
Configure devices for connection to network(s).
Perform system and device installation within Bucks IU, its offsite locations, and school districts, as required.
Identify computer-related problems and provide solutions, via telephone, personal contact, or remote diagnosis, for all Bucks IU staff users (help desk, software and hardware questions).
Interpret, assimilate and utilize technical information relative to network hardware, software and peripheral equipment.
Configure, test and repair computer equipment peripherals (scanners, cameras, printers, etc.) as necessary; Provide technical assistance for users and devices.

Supervisory Responsibility: N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee may be required to stand for long periods, and to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time, 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work may vary based on position and division but generally are from 8:30 a.m. to 4:30 p.m. Occasional evening and/or weekend work may be required as job duties demand.

Travel

Occasional Travel

Education And Experience

Bachelor's degree (B.A. or B.S.) from four-year college or technical school required

Knowledge, Skills, And Abilities

Significant knowledge of Microsoft Windows operating systems and hardware.
Significant knowledge of network-based applications, client lifecycle, cloud technologies, disaster recovery, and enterprise architecture and systems design.
Microsoft Certified Solutions Expert certification or equivalent experience supporting Microsoft systems.
Excellent organizational, project planning, and interpersonal communication skills.
Excellent verbal and written communication skills.
Technical aptitude for computer equipment, especially relating to networks, servers, user devices, personal computing devices, and Macintosh and Windows Operating Systems.
Ability to develop and present demonstration material to groups and individuals.
Ability to interact with individuals at all levels of the organization.

Work Authorization/Security Clearance (if applicable)

Citizenship or work authorization to work in the United States required.

EEO/AA/VEVRAA Employer

The Bucks IU is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bucks IU does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Primary Location

US-PA-DOYLESTOWN

Work Locations

Bucks IU Administrative Office

Job

Administrative Support

Organization

Bucks IU Business Unit

Schedule

Full-time

Employee Status

Regular