Systems Administrator

Bucks IU Business Unit; Doylestown (Bucks County); On-site; USD 65,000 - 90,000; Full time

Job summary

Bucks IU is seeking a Systems Administrator to design, implement, support, and manage enterprise servers and services for IU staff and its districts.

The role includes on-site and remote support, Active Directory, and virtualization management, with a focus on documentation and cross-team collaboration.

Qualifications

• Associate's degree (A. A.) or equivalent from a two-year college or technical school required.
• Proven experience with Windows operating systems and hardware.
• Experience with network-based applications, remote management software, imaging solutions, and help desk systems.
• Microsoft Certified Systems Expert certification or equivalent experience supporting Microsoft systems.
• Strong organizational, project planning, and interpersonal communication skills.

Responsibilities

• Design, implement, support, and manage enterprise servers, systems, and managed services.
• Provide on-site and remote technical support; 24/7/365 on-call coverage as needed.
• Administer Active Directory infrastructure and server virtualization (VMware ESXi, Hyper‑V).
• Create and maintain technical documentation and bid/service contracts as needed.
• Coordinate technical initiatives and training for Bucks IU and district staff.

Skills

Windows OS

Network applications

Remote management

Imaging solutions

Help desk systems

MSCE

Organizational skills

Communication skills

Cross-functional collaboration

Education

Associate's degree

Tools

Casper

Microsoft System Center

VMware ESXi

Microsoft Hyper-V

Job description

Job Description - Systems Administrator (26000253)

Design, implement, support, and manage enterprise servers, systems, and managed services. Provide technical support, training and troubleshooting for IU staff; support computers, servers, systems, and managed services for Bucks IU and its constituent districts.

Essential Functions

• Design, implement, support, and manage enterprise servers, systems, and managed services.
• Support computer hardware, devices, peripherals, equipment, and operating systems.
• Serve as liaison with technical vendors, contractors, consultants, and service providers.
• Administer and maintain various mobile device and other systems management systems, including Microsoft System Center and Casper.
• Support Apple-based systems, including OS X and iOS devices.
• Provide consultative support to districts and other contracted customers.
• Administer and maintain various backup solutions used within the Bucks IU, including Crashplan and Microsoft DPM.
• Administer and maintain various server virtualization systems, including VMWare ESXi and Microsoft Hyper‑V.
• Assist with the support of the Regional Wide Area Network (RWAN) and associated systems.
• Create and maintain excellent technical documentation.
• Administer and maintain Active Directory infrastructure.
• Assist with the creation and execution of technical bids and service contracts.
• Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365, as needed.
• Coordinate the team effort to build and maintain program-specific software images for Windows-based desktops and laptops.
• Present at/represent Bucks IU at regional, statewide, and national events, conferences, and workshops.
• Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
• Provide technical support contact for conference rooms, audio‑visual equipment, and video conferencing systems, as needed.
• Provide timely recommendations to improve technical services.
• Create and deliver technical training schedules, content, and programs.
• Lead enterprise technical initiatives and projects according to specified budgets, timelines, and expectations.
• Configure devices for connection to networks.
• Perform system and device installation within Bucks IU, its off‑site locations, and school districts, as required.
• Identify computer-related problems and provide solutions via telephone, personal contact, or remote diagnosis for all IU staff users (help desk, software and hardware questions).
• Interpret, assimilate, and utilize technical information relative to network hardware, software and peripheral equipment.
• Configure, test and repair computer equipment peripherals (scanners, cameras, printers, etc.) as necessary; provide technical assistance for users and devices.
• This position description does not imply or express that these are the only duties to be performed by the incumbent in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor.

Other Duties

Additional duties may be assigned by the Administrator of the department, as needed, to adapt to the changing needs of the organization.

Supervisory Responsibility

There is no supervisory responsibility with this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms; and talk or hear. The employee may be required to stand for long periods, and to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work

This is a full-time, 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work are from 8:30 a.m. to 4:30 p.m. Hours are dependent on the needs of the IU and districts. Occasional evening and/or weekend work may be required as job duties demand. Director of Operations will coordinate 24/7 coverage schedules, as required during times of emergency situations and/or severe weather.

Travel

Occasional Travel.

Qualifications

Education and Experience

Level of Degree

• Associate's degree (A. A.) or equivalent from a two-year college or technical school required, or equivalent combination of education and relevant professional experience will be considered.

Knowledge, Skills, and Abilities

• In-depth knowledge of Microsoft Windows operating systems and hardware.
• In-depth knowledge of network-based applications, remote management software, imaging solutions, and help desk systems.
• Microsoft Certified Systems Expert certification or equivalent experience supporting Microsoft systems.
• Excellent organizational, project planning, and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Technical aptitude for computer equipment, especially relating to networks, servers, user devices, personal computing devices, and Macintosh and Windows Operating Systems.
• Ability to develop and present demonstration material to groups and individuals.
• Ability to interact with individuals at all levels of the organization.

Work Authorization / Security Clearance (if applicable)

Citizenship or work authorization to work in the United States required.

EEO / AA / VEVRAA Employer

The Bucks IU is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bucks IU does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.