Systems Engineer

Helen-of-Tro; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) with company match

Paid Holidays

Paid Parental Leave

Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Educational Assistance

Volunteer Leave

Job summary

Helen of Troy is seeking a Systems Engineer to join our IT team in Plano/Dallas. You will ensure the stability, security, and efficiency of our server, storage, and cloud environments while embracing new technologies and best practices.

In this hybrid role, you will monitor systems, respond to incidents, manage Windows servers in VMware/Hyper-V, and collaborate with network teams to meet SLA targets and business needs.

Qualifications

• Associate’s degree or at least 4 years work experience with Microsoft based server technology.
• Proven technical experience with Active Directory, Microsoft Exchange, Office 365, Microsoft Azure, Windows server operating systems, Group policy, PowerShell.
• Ability to travel to other offices as needed (including Data Centers) and valid driver’s license where required.

Responsibilities

• Ensure stability, integrity, security, and efficient operation of the server, storage, and cloud environment.
• Monitor and manage all installed systems and infrastructure.
• Review daily monitoring logs and reports.
• Plan and execute repair on environment alerts.
• Document system performance statistics and reports.
• Maintain Azure Active Directory and O365 hybrid Environment.
• Interact with vendors, outsourcers, and contractors to secure system-related products and services.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for business objectives.

Skills

English communication

Customer service

Multitasking

Time management

Education

Associate degree or 4+ years experience

Tools

Active Directory

Microsoft Exchange

Office 365

Microsoft Azure

Windows Server

Group Policy

PowerShell

Job description

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere every day.Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!Position: Systems EngineerDepartment: ITWork Location (s): Plano, TX (Dallas, TX)Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.What you will be doing:As a Systems Engineer, you will ensure the stability, integrity, security, and efficient operation of the server, storage, and cloud environment by leveraging best practices, continuous innovation, and new emerging technologies.Monitoring and managing all installed systems and infrastructureReview daily monitoring logs and reportsPlan and execute repair on all environment alertsRoutinely test software for bugs, redundancies, and security issuesDocument system performance statistics and reportsMeet company define SLA requirementsManage all hardware/virtual environmentsManage Hardware inventoryMaintain overall system healthManage key back-end Windows based servers in a VMware/vCenter/Hyper-V environment.Manage enterprise storage arraysEstablish, configure, test, and maintain operating systems, application software and system management tools.Design and deploy new applications and enhancements to existing applications, software, and operating systems.I.T. Infrastructure support case managementMaintain security, backup, and redundancy strategiesInteract and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.Maintain Azure active directoryManage O365 hybrid EnvironmentManaging SAAS SolutionsSkills needed to be successful in this role:Excellent oral and written English communication skillsExcellent customer service skillsExcellent multitasking skills, time management and efficiencyMinimum Qualifications:Associate’s degree or at least 4 years work experience with Microsoft based server technology.Proven Technical experience with:Active directoryMicrosoft exchangeOffice 365Microsoft AzureWindows server operating systemsGroup policyPowershellAbility to travel to other offices as needed (including Data Centers and regional locations).Must have reliable transportation to support travel and, where applicable, a valid driver’s license in accordance with regional requirements.Authorized to work in the United States on a full-time basis.Benefits: Salary + Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.#li-ab1#LI-HYBRIDFor more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , and Glassdoor .Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all employees can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. To request an accommodation, please contact Human Resources at [phone].Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.Management reserves the right to modify the duties and responsibilities of the position at any time.