Systems Engineer

Helen of Troy L P (Texas L P); Plano (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Life Insurance

STD

LTD

PTO

Volunteer Leave

Educational Assistance

Job summary

Helen of Troy IT is seeking a Systems Engineer in Plano, TX to monitor and manage all installed systems and infrastructure, ensuring uptime and security while meeting SLAs.

The role supports a hybrid schedule with in-office Tue–Thu and remote Mon/Fri; requires Associate degree or 4+ years of Microsoft server experience, AD, Exchange, Office 365, and Azure, plus strong English and customer service skills.

Qualifications

• Experience with Active Directory and Office 365 environments.
• Proficient in Microsoft Exchange and Azure environments.
• Strong Windows server administration and PowerShell scripting.

Responsibilities

• Monitor and manage all installed systems and infrastructure.
• Review daily monitoring logs and reports.
• Plan and execute repairs on environment alerts.
• Test software for bugs, redundancies, and security issues.
• Document system performance statistics and reports.
• Meet SLA requirements.
• Manage hardware/virtual environments and storage.

Skills

English communication

Customer service

Multitasking

Education

Associate degree or 4+ years Microsoft server experience

Tools

Active Directory

Microsoft Exchange

Office 365

Microsoft Azure

Windows Server

Group Policy

PowerShell

Job description

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position:

Systems Engineer

Department:

IT

Work Location (s):

Plano, TX (Dallas, TX)

Hybrid Schedule:

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

• Monitoring and managing all installed systems and infrastructure
• Review daily monitoring logs and reports
• Plan and execute repair on all environment alerts
• Routinely test software for bugs, redundancies, and security issues
• Document system performance statistics and reports
• Meet company define SLA requirements
• Manage all hardware/virtual environments
• Manage Hardware inventory
• Maintain overall system health
• Manage key back-end Windows based servers in a VMware/vCenter/Hyper-V environment.
• Manage enterprise storage arrays
• Establish, configure, test, and maintain operating systems, application software and system management tools.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• I.T. Infrastructure support case management
• Maintain security, backup, and redundancy strategies
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Maintain Azure active directory
• Manage O365 hybrid Environment
• Managing SAAS Solutions

Skills needed to be successful in this role:

• Excellent oral and written English communication skills
• Excellent customer service skills
• Excellent multitasking skills, time management and efficiency

Minimum Qualifications:

Associate’s degree or at least 4 years work experience with Microsoft based server technology. Proven Technical experience with: Active directory Microsoft exchange Office 365 Microsoft Azure Windows server operating systems Group policy Powershell Ability to travel to other offices as needed (including Data Centers and regional locations). Must have reliable transportation to support travel and, where applicable, a valid driver’s license in accordance with regional requirements. Authorized to work in the United States on a full-time basis.

Benefits:

• Salary + Bonus,Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Why Join Helen of Troy?

We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best‑in‑class capabilities in every corner of our company. We cultivate careers and celebrate our shared success as we create long‑term sustainable value together. With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

#li-ab1 #LI-HYBRID

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all employees can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. To request an accommodation, please contact Human Resources at [phone].

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories. We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

#WeAreHelenofTroy #Elevating Lives #SoaringTogether