Systems Architect – Customer Experience

BigRio; Town of Texas (WI); Remote; USD 118,000 - 205,000; Full time

Job summary

A leading digital transformation consulting firm is seeking a Systems Architect to lead the technical strategy for customer-facing applications in healthcare. This role involves designing scalable and secure platforms while ensuring compliance with industry standards. The ideal candidate will collaborate across teams to drive modernization efforts and implement best practices in architecture, security, and deployment.

Qualifications

• 10+ years of experience in software engineering, including 4+ years in architecture.
• Experience designing and scaling customer-facing platforms in regulated environments.

Responsibilities

• Lead the design and evolution of customer-facing healthcare applications.
• Define and implement cloud architecture using AWS, Azure, or GCP.
• Partner closely with product, engineering, DevOps, QA, and InfoSec teams.

Skills

Problem-Solving

Communication

Leadership

Tools

AWS

Azure

GCP

Docker

Kubernetes

Terraform

PostgreSQL

MongoDB

Job description

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Sr. Director, Talent Acquisition and HR at BigR.io

Job Title: Systems Architect – Customer Experience

Location: Remote

Type: Full-time

About BigRio:

BigRio is a Digital Transformation consulting firm headquartered in Boston, MA, specializing in data and analytics, custom development, software implementation, data analytics, and machine learning/AI integrations. As a one-stop shop, we deliver cutting-edge and cost-conscious software solutions to clients across various industries. With diverse industry exposure, our teams of data architects, engineers, developers, and consultants tackle complex software and data challenges, providing best-in-class solutions.

Job Summary:

We are looking for an experienced Systems Architect to lead the technical strategy and system architecture of our customer-facing applications in the healthcare space. This role is critical in shaping scalable, secure, and high-performance platforms that support essential workflows such as patient onboarding, provider collaboration, test ordering, and results delivery. The ideal candidate will play a pivotal role in driving modernization efforts and establishing best practices across infrastructure, architecture, security, and deployment.

Key Responsibilities:

Platform Architecture & Application Strategy

• Lead the design and evolution of customer-facing healthcare applications with a strong emphasis on scalability, security, and maintainability.
• Define architectural standards, reusable components, and modular service structures.
• Introduce design patterns and frameworks that promote high-quality, efficient development.
• Evaluate emerging technologies to enhance system performance and user experience.

Cloud & Deployment Strategy

• Define and implement cloud architecture using AWS, Azure, or GCP to support scalability, cost-efficiency, and reliability.
• Lead CI/CD pipeline development, containerization (Docker/Kubernetes), and infrastructure-as-code practices (Terraform, CloudFormation).
• Guide the setup of development, staging, and production environments with robust deployment and rollback processes.
• Ensure all infrastructure complies with healthcare regulations and audit requirements.

Messaging, Integration & System Communication

• Define secure and scalable integration patterns for connecting with EMRs, third-party APIs, and internal microservices.
• Design RESTful and event-based APIs to facilitate both internal and external system communication.
• Ensure resiliency, graceful degradation, and robust error handling across distributed systems.
• Design scalable data models and schemas to support clinical, genomic, and transactional data needs.
• Collaborate with engineering and data teams to optimize data access strategies, caching, indexing, and storage.
• Ensure sound data governance practices across all user-facing systems.

Security, NFRs & Compliance

• Implement architectural strategies that meet healthcare industry compliance standards such as HIPAA and SOC2.
• Define and enforce non-functional requirements related to performance, observability, availability, and reliability.
• Work with InfoSec to enforce security standards including encryption, OAuth2/OpenID Connect, and RBAC.
• Develop observability standards to proactively identify and resolve issues using logging, tracing, and metrics.

Cross-Functional Collaboration & Leadership

• Partner closely with product, engineering, DevOps, QA, and InfoSec teams to align architecture with business and user needs.
• Provide architectural mentorship, conduct design/code reviews, and help guide engineering best practices.
• Lead technical planning during sprints and releases, balancing long-term architecture with short-term delivery goals.
• Collaborate with leadership to align system evolution with the broader organizational vision.

Required Qualifications:

• 10+ years of experience in software engineering, including 4+ years in architecture or technical leadership roles.
• Demonstrated experience designing and scaling customer-facing platforms in regulated environments, ideally healthcare.
• Expertise in cloud platforms (AWS, Azure, or GCP), containers (Docker, Kubernetes), and infrastructure-as-code.
• Strong knowledge of microservices, API design, and messaging systems.
• Skilled in SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) database design.
• Deep understanding of system-level NFRs: high availability, observability, disaster recovery, and incident response.
• Experience implementing secure authentication, logging, and compliance frameworks such as HIPAA and SOC2.
• Excellent problem-solving, communication, and leadership abilities.

Preferred Qualifications:

• Experience with HL7/FHIR integration and EMR interoperability.
• Background in designing patient or provider-facing portals.
• Familiarity with genomic or laboratory information systems.
• Exposure to API gateways, service mesh architecture, or platform engineering.
• Knowledge of healthcare workflows such as test ordering, accessioning, and report generation.

Additional Technical Strengths:

• Strong understanding of full-stack architecture, including frontend, backend, data, and infrastructure layers.
• Experience with modern frontend frameworks (React, Angular, Vue) and building responsive, secure user interfaces.
• Proven track record in designing resilient, distributed microservices and event-driven systems.
• Familiarity with real-time data pipelines, caching strategies, and eventual consistency models (e.g., CQRS).
• Deep understanding of DevOps practices, container orchestration, and deployment automation.
• Ability to drive developer efficiency through reusable components and architectural standards.
• Innovative mindset with a product-oriented approach to system design.
• Leadership in evaluating and integrating emerging technologies into scalable, maintainable, and compliant systems.

Equal Opportunity Statement:

BigRio is an equal-opportunity employer committed to creating a diverse and inclusive workplace. We value and promote diversity and prohibit discrimination based on various factors outlined by federal, state, or local laws. All qualified applicants will receive equal consideration for employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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