Systems Architect � Customer Experience

Saviance; Boston (MA); Remote; USD 120,000 - 160,000; Full time

Job summary

An established industry player is seeking a skilled Systems Architect to lead the design and evolution of customer-facing healthcare applications. This role is pivotal in creating scalable, secure, and high-performance platforms that support critical workflows in the healthcare space. The ideal candidate will drive modernization efforts, establish best practices, and ensure compliance with healthcare regulations. Collaborating with cross-functional teams, you will mentor others while aligning system evolution with the organizational vision. If you have a passion for innovative solutions and a strong background in architecture, this opportunity is perfect for you.

Qualifications

• 10+ years in software engineering, with 4+ years in architecture or leadership.
• Experience designing and scaling healthcare platforms.
• Strong knowledge of microservices, APIs, messaging systems.

Responsibilities

• Lead the design of customer-facing healthcare applications focusing on scalability and security.
• Define and implement cloud architecture for scalability and reliability.
• Architect asynchronous, event-driven systems using message queues.

Skills

Software Engineering

Architecture

Cloud Platforms

Microservices

APIs

Problem-Solving

Leadership

Education

Bachelor's Degree in Computer Science

Master's Degree in a related field

Tools

AWS

Azure

GCP

Docker

Kubernetes

Terraform

Kafka

RabbitMQ

SQL Databases

NoSQL Databases

Job description

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Job Title: Systems Architect Customer Experience

Location: Remote

Type: Full-time

About BigRio

BigRio is a Digital Transformation consulting firm headquartered in Boston, MA, specializing in data and analytics, custom development, software implementation, data analytics, and machine learning/AI integrations. As a one-stop shop, we deliver cutting-edge and cost-conscious software solutions to clients across various industries. With diverse industry exposure, our teams of data architects, engineers, developers, and consultants tackle complex software and data challenges, providing best-in-class solutions.

Job Summary

We are looking for an experienced Systems Architect to lead the technical strategy and system architecture of our customer-facing applications in the healthcare space. This role is critical in shaping scalable, secure, and high-performance platforms that support workflows such as patient onboarding, provider collaboration, test ordering, and results delivery. The ideal candidate will drive modernization efforts and establish best practices across infrastructure, architecture, security, and deployment.

Key Responsibilities

Platform Architecture & Application Strategy

• Lead the design and evolution of customer-facing healthcare applications focusing on scalability, security, and maintainability.
• Define architectural standards, reusable components, and modular service structures.
• Introduce design patterns and frameworks that promote high-quality, efficient development.
• Evaluate emerging technologies to enhance system performance and user experience.

Cloud & Deployment Strategy

• Define and implement cloud architecture using AWS, Azure, or GCP for scalability, cost-efficiency, and reliability.
• Lead CI/CD pipeline development, containerization (Docker/Kubernetes), and infrastructure-as-code practices (Terraform, CloudFormation).
• Guide setup of development, staging, and production environments with robust deployment and rollback processes.
• Ensure infrastructure compliance with healthcare regulations and audit requirements.

Messaging, Integration & System Communication

• Architect asynchronous, event-driven systems using message queues (Kafka, RabbitMQ, SQS, etc.).
• Define secure, scalable integration patterns for EMRs, third-party APIs, and internal microservices.
• Design RESTful and event-based APIs for system communication.
• Ensure resiliency, graceful degradation, and error handling across distributed systems.

Data Strategy & Management

• Design scalable data models for clinical, genomic, and transactional data.
• Collaborate to optimize data access strategies, caching, indexing, and storage.
• Ensure sound data governance practices.

Security, NFRs & Compliance

• Implement strategies meeting healthcare standards like HIPAA and SOC2.
• Define and enforce non-functional requirements: performance, observability, availability, reliability.
• Work with InfoSec to enforce security standards including encryption, OAuth2/OpenID Connect, RBAC.
• Develop observability standards using logging, tracing, and metrics.

Cross-Functional Collaboration & Leadership

• Partner with product, engineering, DevOps, QA, and InfoSec teams.
• Provide mentorship, conduct reviews, and guide best practices.
• Lead technical planning during sprints and releases.
• Align system evolution with organizational vision.

Required Qualifications

• 10+ years in software engineering, with 4+ years in architecture or leadership.
• Experience designing and scaling healthcare platforms.
• Expertise in cloud platforms, containers, and infrastructure-as-code.
• Strong knowledge of microservices, APIs, messaging systems.
• Proficiency in SQL and NoSQL databases.
• Understanding of NFRs: high availability, observability, disaster recovery.
• Experience with HIPAA, SOC2 compliance frameworks.
• Excellent problem-solving, communication, and leadership skills.

Preferred Qualifications

• Experience with HL7/FHIR, EMR interoperability.
• Designing patient/provider portals.
• Knowledge of genomic or lab systems.
• Familiarity with API gateways, service mesh, platform engineering.
• Healthcare workflows knowledge.

Additional Technical Strengths

• Understanding full-stack architecture.
• Experience with frontend frameworks and UI security.
• Designing resilient, distributed microservices.
• Knowledge of real-time data pipelines, caching, eventual consistency.
• DevOps practices, container orchestration, deployment automation.
• Driving developer efficiency and architectural standards.
• Innovative mindset, product-oriented system design.
• Leadership in emerging tech evaluation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: IT Services and IT Consulting